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https://agileknowhow.com/2014/11/25/5-strategies-to-better-manage-application-support-provided-by-a-scrum-team/
In an ideal world, a Scrum team should be dedicated and exposed as little as possible to external disturbances. But in most cases, teams must focus on developing new software and support earlier versions of the software application in production. In fact, …
https://www.digite.com/blog/scrum-or-kanban-for-application-support-teams/
If not, then I believe I will turn this team into an exclusive application support team and use Kanban instead.” This is a very common situation! Software teams frequently manage products – and that means they are expected to build new features for the product as well as fix defects reported in the product.
https://www.atlassian.com/it-unplugged/devops/how-to-run-it-support-devops-way
How do you increase collaboration between support and development? High-performing IT orgs are 2x more likely to exceed productivity goals. - Puppet Labs 2015 State of DevOps Report. Bringing DevOps principles into your IT support and engineering teams dramatically improves service quality, team morale, problem-solving and business productivity.
https://stackify.com/application-support-perfect-devops/
With Stackify, you can eliminate bottlenecks in development teams and scale application support teams without additional head count. Finally, organizations can embrace a DevOps approach that improves application support even if they don’t have a formal DevOps team.
https://searchitoperations.techtarget.com/tip/Application-support-best-practices-involve-all-teams
Jan 09, 2018 · Application support best practices come with their own set of rules. The support team must understand how the application is supposed to work for the customer -- how else will they know if something is a feature or a bug? Too often, technical people develop application support skills from a technical viewpoint, not a functional one.
https://www.cio.com/article/3183132/8-tech-support-best-practices.html
8 tech support best practices Technical support professionals and executives share their tips on how to provide topnotch support that helps both customers and the bottom line.Author: Jennifer Lonoff Schiff
https://www.ictineducation.org/home-page/2009/10/28/checklist-9-guidelines-for-managing-a-technical-support-team.html
Oct 28, 2009 · Most technical support problems have non-technical causes, and therefore non-technical solutions. If you have just started in the role of managing a technical support team, undertake a fact-finding exercise, to determine what the technical support experience is for various groups of people in the school -- including the students.
https://www.techrepublic.com/article/application-support-staff-provides-a-number-of-key-services/
The support staff provides a number of services, and has a number of responsibilities to ensure that applications remain in good working order. This column looks at those services in more detail.Author: Tom Mochal
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