Searching for Leaseweb Support Response Time information? Find all needed info by using official links provided below.
https://www.leaseweb.com/dedicated-server/configure/29315
Response time: 2hrs – Free phone 24/7 support – Hardware replacement in 3hrs - 60mins per month of Advanced Support Gold – 24x7x1 Response time: 1hrs – Free phone 24/7 support – Hardware replacement in 2hrs - 90mins per month of Advanced Support
https://www.leaseweb.com/services/sla
While the Basic SLA satisfies most customer needs, we offer extended Service Level Agreements to customers who want greater peace of mind. An upgraded SLA provides greater assurances on response times, priority access to our certified engineers, and reduced hourly rates for advanced support.
https://www.leaseweb.com/reseller-program
The Leaseweb Reseller Program aims at creating more growth opportunities for you by offering attractive discounts on all our products. Here you can discover the key benefits of the program that’s provided to encourage you to expand your infrastructure and customer base.
https://kb.leaseweb.com/services/service-levels/service-level-agreement-sla
An upgraded SLA provides faster response time, priority access to our certified engineers, and reduced hourly rates for advanced support. Technical support and initial response times. Various levels of technical support and the initial response time are based on the SLA levels described below.
https://kb.leaseweb.com/services/service-levels/remote-hands
All Leaseweb, colocation customers receive our Basic Remote Hands package at no additional charge. With this package, requests are processed 24/7, charged at our standard hourly rate. An upgraded Remote Hands package provides faster response times, priority access to our certified engineers, free minutes, and reduced pricing for support minutes ...
https://kb.leaseweb.com/display/KB/Networking+management+packs
Additional help, expertise, or execution of changes (“Advanced Support”) is charged on a usage basis. Service Level Agreements are available that drive Leaseweb's response time to support requests and that include a number of pre-paid Advances Support hours, making the support costs predictable and decreasing the fee per hour. Contents
https://www.leaseweb.com/contact
Contact Us. Whether you need some product or technical support, or anything else in between – we're always happy to help.
https://www.leaseweb.com/bare-metal-server/configure/29131
Dell PowerEdge R630/2x Intel Deca-Core Xeon E5-2630v4/128GB DDR4/2x1TB Delivery 1 hour delivery * * If this is your first service in this location, your order can occasionally take slightly longer due to the customer verification and order acceptance process.
https://frontapp.com/blog/2017/03/27/3-support-metrics-to-watch-to-cut-response-time/
3 customer support metrics to watch to cut response time Three years ago, 4% of customers said they expected an immediate response from customer support teams. …
https://www.leaseweb.com/about
Our focus is on empowering our customers. We understand them. We are responsive to their needs. We save them time, money, and stress. Drawing on our years of experience in the field, we work together with our customers as partners, matching them with the solution that’s right. Through this, we help them make amazing things happen.
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