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https://en.wikipedia.org/wiki/Technical_support
Tier I (or Level 1, abbreviated as T1 or L1) is the initial support level responsible for basic customer issues. It is synonymous with first-line support, level 1 support, front-end support, support line 1, and various other headings denoting basic level technical support functions.
https://itknowledgeexchange.techtarget.com/itanswers/l1l2-and-l3-support/
Sep 29, 2009 · Level 1 Support generally takes the call and opens a ticket. key skills required are: Communication, Customer facing skills. Level 2 Support tries to reproduce the problem in an environment similar to where the problem was reported and does the initial triage of the issue and provide as much detail to the 3rd Level support, if they can't resolve the issue.
https://github.com/jkoudys/janeswalk-web/wiki/L1-Support-Guide
Roles and Responsibilities of L1 Support. As an L1 support provider, you're the first point of contact for site users who request assistance with any part of the Jane's Walk web offerings (the janeswalk.org website, the WordPress plugin, the Web service, etc.)
https://www.allinterview.com/showanswers/60905/what-is-l1-and-l2-support.html
Answer / deepak. L1 & L2 Support are two primary level of Customer Support. The First level support of L1 is for trying to resolve issue which are based on first level knowledge on FAQ and primaryly non technical in nature.
https://www.quora.com/What-are-the-job-responsibilities-of-an-L1-L2-L3-desktop-support-engineer
Oct 01, 2017 · While L1 refers to the customer facing support engineer, the other levels can be as many as the company desires. When some customer has an issue, he gets in touch with L! through email, online, SMS etc. L1 understands the problems and if the knowl...
https://www.quora.com/What-are-the-differences-in-L1-L2-and-L3-support-of-jobs-in-software-engineering
Jul 13, 2016 · L1 or level 1 support includes interacting with the customers, understanding their problems and then creating a ‘ticket’ against it. A ‘ticket’, also referred to as ‘incident’ is then routed to the L2 or level 2 support. Sometimes the request/grie...
https://in.answers.yahoo.com/question/index?qid=20071208005651AAUt8Ln
Dec 08, 2007 · L1 support, FREE email and phone support! - Emails are responded to with links to the help files already on our website that are generally useless and don't solve your problem. Phone support places you on hold for 15 minutes, then your call is piped to a foreign country where the technicians can barely speak your language.
https://en.wikipedia.org/wiki/Bose_L1_Portable_Systems
The Bose L1 is a range of portable line array loudspeaker systems for musicians. The L1 was introduced in 2003 with models that have been retroactively known as the "L1 Classic" range. These products were replaced by the "L1 Model I" and "L1 Model II" in 2007. A smaller and lighter "L1 Compact" model was introduced April 2009.Founder: Amar Bose
https://www.answers.com/Q/What_is_Windows_L1_support
What is Windows L1 support? Answer. Wiki User August 03, 2011 9:07AM. window. Related Questions . Asked in Pune What is L1 and L2 support in sap fico consultant for support? Hi, L1, L2, L3 & L4 ...
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