Searching for Knowledge Management Support information? Find all needed info by using official links provided below.
https://www.knowledge-management-tools.net/
Determine the right knowledge management strategy. Find the knowledge management system or KM tool that is right for your organization. Learn how to promote knowledge sharing, shape corporate culture, and establish effective initiatives. In other words, all about KM from A to Z.
https://blog.capterra.com/what-is-knowledge-management-a-guide-for-customer-support/
What is Knowledge Management? Knowledge management, according to the all-knowing Google, is “efficient handling of information and resources within a commercial organization.” Back in 1998, Gartner offered a definition of knowledge management which would become one of the most frequently cited:
https://en.wikipedia.org/wiki/Knowledge-Centered_Support
Development began in 1992 by the Consortium for Service Innovation, a non-profit alliance of support organizations. Its premise is to capture, structure, and reuse technical support knowledge. Initially it was known as Solution-Centered Support, and was renamed to acknowledge the methodology as best practices in knowledge management.
https://www.rtmconsulting.net/knowledge-management/
Knowledge Management Enabling Technology. RTM Consulting’s Knowledge Management Automation Tools Practice provides a full life-cycle of consulting services to define requirements, select and support implementation of the the appropriate enabling technology and align operational processes and user adoption with the technology to achieve ...
https://www.knowledge-management-tools.net/decision-support-systems.html
Knowledge management (KM) is involved in two ways here. Normally the area that is emphasized is that decision support systems can enhance the manager's knowledge through knowledge discovery and supply of relevant information.
https://www.thinkhdi.com/knowledge-management
Leading the way with knowledge management best practices within service management is a methodology known as Knowledge-Centered Support (KCS SM). HDI promotes the adoption of KCS and has become a leading resource for KCS certification, training, and resources.
https://www.isupport.com/products/knowledge-management/
You can add custom fields to support specific processes and control the look and feel of knowledge entries with our layout designer. Supporting information such as attachments, links to external websites, and videos can be added.
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