Searching for Knowledge Centered Support information? Find all needed info by using official links provided below.
http://knowledge-centered-support.com/
What is knowledge centered support? Knowledge centered support (KCS SM) is a methodology for capturing, authoring, refining, and publishing information that is relevant to the support processes for an organization. When corporate knowledge is structured and processed in a methodical manner it can have positive effects on the service desk, the helpdesk, and the staff and clients of the business.
https://www.serviceinnovation.org/kcs/
The KCS initiative consists of two components: a tactical discussion on KCS adoption and success, and a strategic discussion about the evolution of KCS and what is next. An overview of the KCS methodology A list of KCS resources KCS FAQs KCS Adoption and Success Discussions Goal: Ongoing support for Consortium members on their KCS … Continue reading Knowledge-Centered Service (KCS®)
https://elearningindustry.com/knowledge-centered-support-methodology-getting-started
Mar 18, 2016 · Getting Started With Knowledge Centered Support As you can probably tell from its name, Knowledge Centered Support was originally created to help with knowledge management in customer support departments of companies having to deal with their clientele a lot.Author: Michael Treser
https://blog.servicerocket.com/adoption/knowledge-centered-support-kcs-the-future-of-support
This is where the concept of knowledge centered support comes into play (in short KCS). It focuses on the following points: Integrate the reuse, improvement, and creation of knowledge into the problem solving process (if it doesn’t exist) Evolve content based on demand and usage; Develop a knowledge base of collective experience to date
http://knowledge-centered-support.com/Principles
Knowledge Centered Support Principles in Action. Providing a world-class support using knowledge centered support principles involves a concerted effort and coordination from all parties involved. Here are just a few concepts to consider. Classify knowledge articles
https://www.thinkhdi.com/education/courses/kcs-principles.aspx
Knowledge-Centered Service (KCS), developed by the Consortium for Service Innovation, is a methodology and a set of processes and practices that leverage knowledge as a key asset of the support organization. Knowledge-Centered Service (KCS) is proven to allow service and support organizations to significantly improve service levels to customers ...
http://knowledge-centered-support.com/KCS-Training
KCS training is the best way to get up-to-speed with knowledge centered support principles. An effective KCS implementation and use begins with team buy-in. That is, all members of your team - indeed the whole organization, ...
https://www.thekcsacademy.net/kcs/
KCS becomes the way people solve problems and creates knowledge as a by-product of problem solving. While KCS is enabled by technology, KCS is primarily about people. People are the source of knowledge. KCS has proven that the best people to capture and maintain support knowledge are the people who create and use it every day.
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