Searching for Knowledge Centered Support Principles Certification information? Find all needed info by using official links provided below.
https://www.thinkhdi.com/education/courses/kcs-principles.aspx
Certification. This certification verifies that support center professionals possess the understanding of the Knowledge-Centered Service (KCS SM) methodology, a set of processes/practices that leverage knowledge as a key asset of the support organization.
http://knowledge-centered-support.com/KCS-Certification
Knowledge Centered Support - Building a knowledge culture. KCS Certification. Various KCS certification levels exist for support professionals to demonstrate that they understand and can apply the principles of knowledge centered support.
https://www.thinkhdi.com/certification/professional/kcs.aspx
The KCS Principles certification exam is designed to test an individual’s comprehension of the KCS SM methodology. In response to the needs of the industry, HDI and the Consortium for Service Innovation jointly developed the first KCS Principles course in 2003 in …
http://knowledge-centered-support.com/
What is knowledge centered support? Knowledge centered support (KCS SM) is a methodology for capturing, authoring, refining, and publishing information that is relevant to the support processes for an organization. When corporate knowledge is structured and processed in a methodical manner it can have positive effects on the service desk, the helpdesk, and the staff and clients of the business.
https://www.thekcsacademy.net/kcs/
The Academy offers KCS certification for people and KCS Verified and Aligned designations for tools and services. The KCS Academy is a network of KCS practitioners and vendors who support the successful adoption of KCS and contribute to the continuous improvement of the KCS methodology across all knowledge-intensive industries. More information:
https://www.serviceinnovation.org/kcs/
Moving from “Knowledge-Centered Support” to “Knowledge-Centered Service”: defining KCS principles and practices as a generic knowledge management methodology. Activities: Team meeting to discuss improvements and updates to the KCS Practices; Occasional web sessions as needed; Details: KCS is a little over 20 years old and it continues ...
https://trainingv1.thinkhdi.com/scorm/lms/LmsCourses/3/KCSV5_FUND/PDF/KCSF-standard.pdf
The following section provides a description of each standard category for the Knowledge-Centered Support Fundamentals Certification Standard. Standard Category Descriptions 1.0 Background This section of the standard relates to the history of Knowledge-Centered Support. 2.0 KCS Practices The Knowledge-Centered Support practices and principles ...
https://www.thekcsacademy.net/
Learn more about Knowledge-Centered Service, the methodology that reduces support costs while improving the customer experience. KCS Principles and Core Concepts ... Get Certified. Certification. The KCS Academy is the only authorized certifying body for KCS. Earn industry recognition for your mastery of KCS practices through certification ...
https://library.serviceinnovation.org/KCS
KCS Principles and Core Concepts This document is intended to describe the principles and core concepts of Knowledge-Centered Service (KCS). KCS Principles; KCS Core Concepts; References and Resources; ... KCS and Certification Support For help with certification and frequently asked questions.
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