Knowledge And Productivity In Technical Support Work

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Knowledge and Productivity in Technical Support Work ...

    https://pubsonline.informs.org/doi/abs/10.1287/mnsc.49.4.416.14419
    In this paper, we examine the process of technical support work and the role of knowledge in enhancing the productivity of such work. We develop the concepts of problem-solving tasks and moves to describe technical support work, while using call resolution time and problem escalation as …Cited by: 148

Knowledge and Productivity in Technical Support Work

    https://www.researchgate.net/publication/220535179_Knowledge_and_Productivity_in_Technical_Support_Work
    In this paper, we examine the process of technical support work and the role of knowledge in enhancing the productivity of such work. We develop the concepts of problem-solving tasks and moves to ...Author: Amit Das

Knowledge and Productivity in Technical Support Work

    https://dl.acm.org/citation.cfm?id=970446
    In this paper, we examine the process of technical support work and the role of knowledge in enhancing the productivity of such work. We develop the concepts of problem-solving tasks and moves to describe technical support work, while using call resolution time and problem escalation as …Cited by: 148

Knowledge and Productivity in Technical Support Work

    https://ideas.repec.org/a/inm/ormnsc/v49y2003i4p416-431.html
    Downloadable! In this paper, we examine the process of technical support work and the role of knowledge in enhancing the productivity of such work. We develop the concepts of problem-solving tasks and moves to describe technical support work, while using call resolution time and problem escalation as measures of productivity. Using hierarchical log-linear modeling, we establish the link ...

Knowledge and Productivity in Technical Support Work - CORE

    https://core.ac.uk/display/6677425
    Abstract. In this paper, we examine the process of technical support work and the role of knowledge in enhancing the productivity of such work. We develop the concepts of problem-solving tasks and moves to describe technical support work, while using call resolution time and …

Knowledge boundary spanning and productivity in ...

    https://www.csudh.edu/Assets/csudh-sites/cbapp/docs/departments/isom/NancyDengPaper5.pdf?Nancy+Deng+Paper
    Knowledge boundary spanning and productivity in information systems support community Xuefei (Nancy) Denga,⁎, Lei Chib a College of Business Administration and Public Policy, California State University, Dominguez Hills, Carson, CA 90747, United States b EmblemHealth, 55 Water Street, New York, NY 10041, United States article info abstract Article history:

20 Types of Productivity - Simplicable

    https://simplicable.com/new/productivity
    20 Types of Productivity posted by John Spacey, November 29, 2016. Productivity is the rate of output that is created for a unit of input. It is used to measure how much you get out of an hour worked or a dollar of investment. The following are factors that are tend to improve productivity. ... Includes information support for knowledge work ...

7 knowledge management tips for a service desk Atlassian

    https://www.atlassian.com/it-unplugged/knowledge-management/7-knowledge-management-tips
    This makes knowledge management more important than ever. Not only does knowledge improve service quality, but it lowers the overall cost of support by boosting productivity. 1: Find out where your knowledge is and centralize it. As technology evolves, knowledge will exist in …

Design Your Office to Support These 4 Essential Work Modes

    https://www.inc.com/jeff-pochepan/the-best-office-layouts-for-four-different-types-of-work-environments.html
    Nov 28, 2016 · If your innovative office supports these 4 work modes, you could see a rise in creativity, productivity, and breakthroughs among your employees. Design Your …

Knowledge Transfer and Work Productivity Request PDF

    https://www.researchgate.net/publication/319392682_Knowledge_Transfer_and_Work_Productivity
    The Digitalization of work may enable better use of knowledge, which is expected to result in enhanced productivity and efficiency. Different organizations adopt digital ways of working, products ...



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