Searching for Kayako Support Hours information? Find all needed info by using official links provided below.
https://www.kayako.com/contact
Contact Kayako for your customer success solutions
https://support.kayako.com/
Support > Sales > Please contact our sales team by sending an email to [email protected]. Billing > Please contact our billing team by sending an email to [email protected]. Product Feature Requests > Please reach out to our Customer Success team by sending an email to [email protected] ...
https://support.kayako.com/article/1160-setting-your-team-s-business-hours
Your technical support will be working those standard business hours, but your customer service team will be available for extended hours, six days a week. Let's walk through how to add a new set of business hours for them, so Kayako will know which hours they're active. NOTE: To edit business hours in Kayako, you will need an administrator ...
https://help.kayako.com/hc/en-us/articles/360006377860-Establishing-SLAs-and-Escalations
Jun 26, 2019 · NOTE: To modify SLAs in Kayako, you will need an administrator account with the 'Manage SLAs and business hours' permission. To establish SLA targets: Sign in to Kayako and go to the admin area. Choose SLA from the left sidebar. To edit the default SLA, hover over 'Standard Support SLA', and click the Edit link that appears.
https://www.kayako.com/blog/how-to-set-up-a-24-hour-support-operation-your-customers-will-love/
Jan 10, 2019 · Outsourcing your customer support operation is an option during business hours, too. You may have even looked into outsourced support for the 9-5 shit already. Even if outsourcing wasn’t the answer then, here’s the thing: the calculus changes a little when it comes to offering support 24 hours a day and 7 days a week.
http://drsinc.kayako.com/
Welcome to DRS Help Desk (new user instructions below) Your one-stop resource center for Microsoft Dynamics RMS (Retail Management System), DRS Add-ins for RMS, POS 2009, and QuickSell 2000. DRS offers support by online chat, remote logon connection, email (submit a ticket), and our 24/7 self-service knowledgebase (KB).
https://rnshelpdesk.kayako.com/Knowledgebase/Article/View/204
We will do all we reasonably can to assist with any queries but we are constrained by the availability of the support teams or out of hours services of our supply partners. This number is not for customers to contact our support team directly. ... Help Desk Software by Kayako
https://ibishelp.kayako.com/index.php?/News/NewsItem/View/259
Our support team will respond to emails during normal office hours. Critical phone support is available 7 days a week between 8:30am - 5:30pm during weekends and public holidays. Please be aware our staffing levels are reduced during the holiday period.
https://help.kayako.com/hc/en-us/articles/360006457339-Setting-Your-Team-s-Business-Hours
Kayako comes with a default set of business hours predefined for Monday-Friday, from 9am-5pm, local time. But let us say you are splitting up your support team into technical support and customer service. Your technical support will be working those standard business hours, but your customer service team will be available for extended hours ...
http://forums.kayako.com/threads/what-are-support-hours.31706/
Oct 10, 2012 · Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers. Find out more . The forum you are viewing relates to Kayako Classic .
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