Searching for Integrating Oracle Isupport With Service Request information? Find all needed info by using official links provided below.
https://docs.oracle.com/cd/E26401_01/doc.122/e49101/T303161T303169.htm
Oracle iSupport features the ability to create, update, and track service requests. It does this through integration with Oracle TeleService. The service request feature of Oracle iSupport also includes optional product selection and association, knowledge management queries, and e-mail submission of service request details.
https://docs.oracle.com/cd/E26401_01/doc.122/e49101/T303161T303164.htm
Service Request. Oracle iSupport enables users to manage their service request activity online. This functionality is available if the merchant sets up the service request functionality detailed in the chapter, Integrating Oracle iSupport with Service Request. Additional support features can be realized by implementing Oracle Knowledge Management and the Products and Returns features.
https://docs.oracle.com/cd/E26401_01/doc.122/e49101/T303161T312168.htm
In some integration cases, Oracle iSupport service request pages may be launched on a new window. In such cases, when a user clicks the Cancel button on the service request creation page or the main service request detail page, the new window should be closed instead of returning to the destination URL.
https://docs.oracle.com/cd/E18727_01/doc.121/e13495/T303161T303171.htm
Service Request. Oracle iSupport features the ability to create, update, and track service requests. It does this through integration with Oracle TeleService. Service request types can be linked to an Oracle Workflow process that can be automatically launched when a service request is created, or manually launched in the service request window in Oracle TeleService. Oracle Workflow automatically notifies service personnel about their assignments based on service request.
https://support.oracle.com/knowledge/Oracle%20E-Business%20Suite/308748_1.html
Oracle iSupport - Version 11.5.10 to 12.2 [Release 11.5 to 12.2] Information in this document applies to any platform. Symptoms. When creating a Service Request in iSupport, the Service Request Type Attributes page does not appear even though you have run the synchronization concurrent program. Instead the Notes page appears. The following has ...
https://support.oracle.com/knowledge/Oracle%20E-Business%20Suite/275081_1.html
Oracle iSupport - Version 11.5.8 to 12.2 [Release 11.5 to 12.2] Information in this document applies to any platform. Symptoms. Service Requests can be closed in iSupport even though there is an open task and the Restrict Closure box was checked when the task was created. These SRs cannot be closed in Oracle Service so the behavior is not ...
https://www.isupport.com/products/api-integrations/
You can utilize Active Directory and LDAP as a source for iSupport’s customer, support representative, asset, and configuration item information, and utilize Domino Directory, Microsoft CRM, or other relational databases as a source for iSupport’s customer information.
https://docs.oracle.com/cd/B40089_10/current/acrobat/120ibuig.pdf
xi Send Us Your Comments Oracle iSupport Implementation and Administration Guide, Release 12 Part No. B25891-02 Oracle welcomes customers' comments and …
https://community.oracle.com/thread/1055990
Apr 08, 2010 · Re: iSupport Service Request 'Reopen' Button 734577 Apr 8, 2010 8:07 PM ( in response to MAnasO ) Mohammed, Actually, I did not define any transitions to begin with, and I added some, then I removed them all, and then I used another status that was created afresh with just the Final / Responded / Resolved flags.
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