Searching for Industry Standard It Support Ratio information? Find all needed info by using official links provided below.
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was 242 users to one service desk worker.
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Hi, I manage a Helpdesk in a commercial environment, fortunately we are in a growing market at the moment and the company is growing. I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments.
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio …
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
analysts and part as desktop support technicians, the ratio is similar, at 536 to one. However, in organizations that have adopted a blended model, where desktop support is a function of the service desk and analysts can take on either role, the support ratio is drastically different, at 370 to one.
https://www.workforce.com/2003/02/06/ratio-of-it-staff-to-employees/
Feb 06, 2003 · For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40.
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