Incident Option Support

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Support for business

    https://support.microsoft.com/en-us/help/4341255/support-for-business
    Feb 28, 2019 · Microsoft provides a variety of plans to help you get the assisted business support you need, f rom premium support available day and night, to pay-per-incident options. If your organisation doesn’t have a paid support plan, choose an option below to get more info. Microsoft Unified Support

Microsoft Professional Support (pay-per-incident): FAQ

    https://support.microsoft.com/en-us/help/4457997/microsoft-professional-support-pay-per-incident-faq
    Jun 25, 2019 · The incident will be closed after the support professional has delivered one or more suggested solutions to you. If the support professional is unable to deliver a solution, you'll be notified and the case will be closed as unresolved. The billing status of an unresolved case will be at the discretion of Microsoft.

Professional Support (pay-per-incident) not available for ...

    https://support.microsoft.com/en-us/help/4490370/professional-support-pay-per-incident-not-available-for-aad-accounts
    Dec 04, 2019 · When the Online Assisted Support (OAS) workflow is used with an Azure Active Directory (AAD) Sign-in there is no option to purchase professional support incidents. The buy now Pay Per Incident (PPI) options are not displayed. You see the following text displayed

Using an Access ID and a Contract ID to create on-premises ...

    https://support.microsoft.com/en-sg/help/3020636/using-an-access-id-and-a-contract-id-to-create-on-premises-professiona
    Using Access ID and Contract ID to create on-premises professional support incidents. Content provided by Microsoft. ... This article explains how an Access ID and a Contract ID are used to submit on-premises professional support incidents online. ... If you need to purchase a support incident click the Buy Now option button and use a credit ...

Technical Support for Microsoft Partners

    https://support.microsoft.com/en-us/help/4020188/technical-support-for-microsoft-partners
    Dec 12, 2019 · Technical Support for Microsoft Partners. Content provided by Microsoft. Applies to: ... Browser country is used to route the support incident. ... If you need to purchase a support incident click the Buy Now option button and use a credit card to purchase support.

Microsoft support cases for ITpros now $499 The ...

    https://www.channelpronetwork.com/blog/entry/microsoft-support-cases-itpros-now-499
    An incident is defined as a single support issue and the reasonable effort to resolve it. Incidents may be submitted online or over the phone. Response time will be between 2 and 8 hours, depending on severity of incident.

Microsoft Azure Support Options Microsoft Azure

    https://azure.microsoft.com/en-us/support/options/
    Get Microsoft Azure support options to meet your needs, whether you are getting started or already deploying business-critical workloads on Azure. ... If you need faster response times, advisory services and high-severity incident escalation management from a collaborative account management team, choose Professional Direct support. Learn more.

Microsoft support cases for ITpros now $499 - MSMVPs

    https://blogs.msmvps.com/bradley/2014/12/02/microsoft-support-cases-for-itpros-now-499/
    Dec 02, 2014 · Microsoft support cases for ITpros now $499 On December 2, 2014, in news , by susan So apparently on 12/1 the price for the IT pro support cases increased from $249 to $499.

Configure Incident Management in Service Manager ...

    https://docs.microsoft.com/en-us/system-center/scsm/incident-mgt
    This article provides an overview of how to configure Incident management in Service Manager. This article also contains procedures that cover incident management configuration scenarios, including configuring incident settings, configuring email incident support, and creating an incident template.



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