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https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Larger organizations can usually stretch the support staff further than smaller organizations, and then there's always the law of diminishing returns to consider as well. Generally I think it's going to be about 1 support per 50 users in the SMB world all the way up to 250 or more users in large enterprises.
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees.
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
That’ll put a greater strain on the staff, and usually will require a deeper support bench. These questions can all indicate a different amount of pressure on your help desk staff, which makes the ideal …
https://www.auvik.com/franklymsp/blog/tech-user-ratio/
Sep 12, 2017 · On the low end, a few lucky techs were each supporting about a dozen users. On the high end was one company with a tech for every 3,400 users. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Their numbers included both staff and students.
https://www.workforce.com/news/ratio-of-it-staff-to-employees
The survey below shows that IT staffing levels can vary significantly by the size of the company. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey.
https://www.workforce.com/2003/02/06/ratio-of-it-staff-to-employees/
Ratio of IT Staff to Employees. A chart showing how many techies companies have on staff. Staff Report. Feb. 06, 2003. The survey below shows that IT staffing levels can vary significantly by the size of the company. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies ...
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).
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