Searching for Ibm Premium Support Agreement information? Find all needed info by using official links provided below.
https://www.ibm.com/software/passportadvantage/software_subscription_support_ov.html
A comprehensive product upgrade and Technical Support solution, IBM Software Subscription and Support, available through IBM Passport Advantage® and Passport Advantage Express, delivers: download access to fixes, feature packs, new releases and new versions of your licensed software —via Passport Advantage Online.
http://www-01.ibm.com/support/docview.wss?uid=swg27014717
If you are a direct IBM Cognos Subscription and Support customer, who is entitled to IBM Cognos' legacy Advantage or Premier Support Program, regardless of your standard support program (legacy IBM Cognos Standard Support, IBM Passport Advantage or IBM Passport Advantage Express), please refer to the IBM Cognos Support Plans Guide for further ...
https://www.ibm.com/support/knowledgecenter/SSWU4L/Common/MarketingServiceAgreements/CampaignAutomation.html
1.4.8 Campaign AVP OnePoint Premium Support. This service is a remotely delivered subscription service. Each Engagement provides Customers with a designated technical support resource in increments of ten (10) hours per month.
https://www-945.ibm.com/support/fixcentral/options?selectionBean.selectedTab=find&selection=Smarter+Cities%3bi2
IBM Support, Fix Central. Machine Code updates for Power Systems and System Storage are available for IBM machines that are under warranty or an IBM hardware maintenance service agreement.
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/ipla/$file/ipla_en.pdf
IBM or an IBM supplier, and is copyrighted and licensed, not sold. IBM grants Licensee a nonexclusive license to 1) use the Program up to the Authorized Use specified in the PoE, 2) make and install copies to support such Authorized Use, and 3) make a backup copy, all provided that a. Licensee has lawfully obtained the Program and complies with ...
https://www.ibm.com/software/passportadvantage/pa_agreements.html
Copies of the previous 2014 Passport Advantage Agreements are available for reference ONLY.. Agreements by language and country. Note: Additional language versions may be added to the table below as they become available.
https://www.ibm.com/us-en/marketplace/support-for-ibm-systems-storage
IBM System Storage Hardware and Software Support Services provide around-the-clock (may vary by country) integrated hardware and software services backed by our global support infrastructure, product expertise and proprietary analytics tools – all from the company that built your storage devices.
http://www-01.ibm.com/support/docview.wss?uid=swg21008108
Is there an SLA (Service Level Agreement) regarding PMR response time by IBM? Technote (FAQ) Question. Is there an SLA (Service Level Agreement) between customers and IBM® regarding how long IBM takes to respond to and close PMRs? ... However, it is equally important that you communicate to the IBM Support representative the impact of a ...
http://www-01.ibm.com/support/docview.wss?uid=swg21389775
When the current legacy software support and maintenance agreement assumed by IBM is later renewed under a standard IBM Passport Advantage subscription and support agreement then any changes to your site’s designated contacts can be made on …
https://www-945.ibm.com/support/fixcentral/swg/backAction
IBM Support, Fix Central. Machine Code updates for Power Systems and System Storage are available for IBM machines that are under warranty or an IBM hardware maintenance service agreement.
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/policies/$file/Z125-6011-04_en.pdf
International Agreement for Acquisition of Software Maintenance Part 1 – General Terms This IBM International Agreement for Acquisition of Software Maintenance (called the ″Agreement″) governs Customer’s acquisition of IBM software maintenance (″Software Maintenance″), which may also be referred to as subscription and support (″S ...
https://www-945.ibm.com/support/fixcentral/help?page=mtsn
This is so we can verify that the system for which the fix is being obtained has a valid IBM support agreement. How do I find the type and serial? The Type Number is a 4-digit number (usually followed by a 3-character Model identifier) printed on the exterior of your IBM system. It may be the first part of an ID labeled "Model" or "System Model".
https://www.source-data.com/resources/what-is-an-ibm-hardware-maintenance-agreement-hwma/
A HWMA is an agreement between you and IBM to provide 24 x 7 ongoing support to fix any part of your computer hardware – both parts and labor. Actual response time varies for each incident; however, you can generally expect IBM dispatch to call with an estimated time of arrival on site of the […]
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/6666-03/$file/i126-6666-03_06-2015_en_US.pdf
Service Description IBM Security Trusteer Fraud Protection ... IBM Security Trusteer Rapport for Business Premium Support IBM Security Trusteer Rapport for Retail ... accepted the end user license agreement ("EULA"), and authenticated at least once with the Client's
http://www-01.ibm.com/common/ssi/ShowDoc.wss?docURL=/common/ssi/rep_ca/3/897/ENUS216-203/index.html
Apr 19, 2016 · IBM Bluemix Platform Premium Support is a new support offering that offers the highest response time objectives for mission-critical environments with a strategic dependence on Bluemix. Premium Support offers the following to clients: A client success manager. Client success managers deliver a rapid route into the Bluemix organization to ...
https://bg.linkedin.com/in/ivaylo-radlev-133170113
• Lead and monitor the whole process of delivery in accordance to service level agreements and set key performance indicators (KPIs) ... Premium Support Specialist at IBM. Premium Support Specialist at IBM. New Bulgarian University. View profile View profile badges View similar profiles. Kalina Delibozova.Title: Premium Support Specialist at IBM
https://www.cds.net/services/support-levels/premium.html
IBM® Partner with Computer Data Source & rely on our global presence plus OEM-trained engineers to deliver support for your IBM hardware. Storage Maintenance. Server Support. Mainframe Support. Oracle® CDS is uniquely positioned to deliver post warranty Sun Microsystems® support & increase ROI. Sun Server Maintenance. StorageTek ...
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/6666-01/$file/i126-6666-01_08-2014_en_US.pdf
IBM Cloud Services Agreement IBM Cloud Service Description: IBM Security Trusteer Fraud Protection The following is the Service Description for your Order: 1. Cloud Service The Cloud Service offering, is described below and is specified in an Order Document for the selected entitled offerings.
https://www.ibm.com/us-en/marketplace/analysts-notebook/purchase
IBM i2 Analyst's Notebook Premium. IBM i2 Analyst's Notebook Premium is a visual analysis environment that combines data storage, analysis tools, visualization and dissemination capabilities.
https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ca&infotype=an&supplier=877&letternum=ENUSZP16-0474
Sep 13, 2016 · Revised feature support for IBM Domino Utility Server. ... All these tools are made available through your IBM support agreement. ... Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical ...
https://www.qualys.com/support/sla/
Changes to Support. Qualys reserves the right to modify this Cloud Services Support Policy at any time upon thirty (30) days notice to Customer provided that Qualys shall not materially reduce the service levels stated in this Cloud Services Support Policy. Such notice may be provided by email or by posting the revised terms on Qualys’ website.
https://www.apple.com/support/professional/enterprise/
AppleCare for Enterprise starts with an AppleCare Account Manager — your personal liaison with AppleCare. Your AppleCare Account Manager will help review your IT infrastructure, track issues you may be having, and host monthly reviews of your account activity, including both support …
https://www.itassetmanagement.net/2018/01/25/red-hat-enterprise-linux-subscription-guide/
Jan 25, 2018 · Some 3 rd party vendors such as IBM & HP are authorised Red Hat support partners while others, such as Oracle and Novell, are not. All or Nothing rule. Appendix 1, section 1.2 of the Red Hat Enterprise Agreement covers what is known as the “All or Nothing” rule:
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