Searching for Hdi Desktop Support Forum information? Find all needed info by using official links provided below.
https://www.thinkhdi.com/library/supportworld.aspx
Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.
http://forums.thinkhdi.com/
hdi leadership forums are attended by the elite in tech "During this period of incredibly rapid change in the world of IT and technical support, it is more important than ever for professionals to learn from each other as well as from the best industry experts.
https://www.thinkhdi.com/
From the employee to the enterprise, HDI is the leader in support, service, and guidance to the technical support and service management industry. For over 30 years, HDI has partnered with thousands of organizations to improve their customer …
https://trainingv1.thinkhdi.com/scorm/lms/LmsCourses/3/HDI_DST_V3.1_COURSE/PDF/HDI_DST_Standard.pdf
A role-based certification standard is aligned with the elements of the HDI Support Center Standard and all the HDI support center suite certifications align to the European Foundation for Quality Management (EFQM) framework, with modifications to meet the quality requirements of support centers. Each
https://www.thinkhdi.com/education/courses/hdi-desktop-advanced-support-technician.aspx
What You Will Learn. Welcome to the HDI Desktop Advanced Support Technician (HDI-DAST) certification course. In this 2-day course, participants will learn the skills necessary to deliver quality services in today's complex and evolving support environment.
https://www.thinkhdi.com/library/supportworld/2017/considering-new-itsm-tool-remember-stakeholders.aspx
In addition to being a member of the HDI International Certification Standards Committee and the HDI Desktop Support Advisory Board, Roy is a popular speaker at HDI conferences and is well known to HDI local chapter audiences. His background is in both service desk and desktop support as well as small-business consulting.
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