Searching for Google Appliance Remote Support information? Find all needed info by using official links provided below.
https://support.google.com/gsa/answer/2644822?hl=en
This document describes the methods Google Cloud Support can use to connect to a Google Search Appliance to provide remote technical support. The following tables list the methods that Google supports for remote access to search appliances.
https://support.google.com/gsa/answer/6182390?hl=en
Generally. When providing only Disconnected Support, Google will not have Remote Support Access to the Appliance for TSS during the Term of the Agreement, unless the Remote Support Access is requested by Customer. Google will use commercially reasonable efforts to provide TSS without Remote Support Access.
https://www.google.com/support/enterprise/static/gsa/docs/admin/74/admin_console_help/remote_support.html
The Support Call feature is a process on the search appliance that opens an SSH connection to a Google support call server. To enable the Support Call feature: Click Administration >Remote Support .
https://www.google.com/support/enterprise/static/gsa/docs/admin/72/admin_console_help/vm_remote_support.html
Remote Support Shutdown. ... After SSH access is enabled, provide the IP address of the search appliance to Google Support. If you are using NAT to map to a non-default SSH port, provide Google ...
https://support.google.com/gsa/?hl=en
Official Google Search Appliance Help Center where you can find tips and tutorials on using Google Search Appliance and other answers to frequently asked questions.
https://support.google.com/gsa/answer/6329198?hl=en
This section contains instructions for connecting the Google Search Appliance to the network and performing the initial software configuration. Before you connect the search appliance, complete the preinstallation checklists, which are in Planning for Search Appliance Installation. Installing the Google Search Appliance has two phases:
How to find Google Appliance Remote Support information?
Follow the instuctions below:
- Choose an official link provided above.
- Click on it.
- Find company email address & contact them via email
- Find company phone & make a call.
- Find company address & visit their office.
