Genesys Support Media Interfaces

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Genesys Supported Media Interfaces Guide

    https://docs.genesys.com/Documentation/System/latest/SMI/Welcome
    This manual provides system-level information for the supported media interfaces for Genesys releases. The information includes switches, trunks, media gateways, endpoints, soft and hard phones, dialogic boards and more. This manual is continually updated when new Genesys products are released or new products emerge that Genesys products support.

Genesys Media Server - Genesys Documentation

    https://docs.genesys.com/Documentation/System/Current/SOE/GenesysMediaServer
    Genesys Media Server General Information - Genesys Media Server. The Genesys Media Server provides the core media processing and resource management functionality for the following Genesys solutions: Genesys Voice Platform, Genesys Interaction Recording, SIP Qualification and Parking, Genesys Outbound, SIP Interaction (and variants), Active Recording, Proactive Contact, Cisco UCM T …

Genesys My Support

    https://genesyspartner.force.com/customercare/GenesysCommunityLogin
    Don't have an account or not sure? Enter your corporate address and we'll get you set up. If you receive your Genesys solutions through a partner, please contact your partner for My Support …

Documentation/System - Genesys Documentation

    https://enu.docs.genesys.com/Documentation/System
    What are the Genesys System-Level Guides? Genesys system-level guides provide system-level reference information about the Genesys operating environment, supported media interfaces, product availability, interoperability, licensing, hardware sizing, database sizing, and migration.

Genesys Supported Media Interfaces Reference Manual

    https://www.joyce.cz/files/upload/genesys/genesys-supported-media-interfaces-reference-manual-find-p75.pdf
    Supported Media Interfaces 5 Preface Welcome to the Genesys Supported Media Interfaces Reference Manual. This manual provides system-level information for the supported media interfaces for the Genesys 7.x and 8.x releases to date. Note: This manual is continually updated when new Genesys products are released.

genesys.com - Contact Center Solutions

    https://www.genesys.com/
    Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.

Innovations for summer 2019 - genesys.com

    https://www.genesys.com/media/49cf492a-genesys-summer-innovations-pureengage-br-en.pdf
    interfaces • Span marketing, sales, and service with Genesys Altocloud ... Suite 11 Support for PureEngage On-Premises. Genesys Altocloud Predictive Engagement for ... and social media through WhatsApp channel support, rich media options with messaging and chatbots, Facebook emojis, Genesys Workspace ...

Genesys Express Supported Media

    https://enu.docs.genesys.com/Documentation/System/latest/SMI/GenesysExpressSupportedMedia
    Genesys Supported Media Interfaces Guide Definitions Tier 1 Switch Support Avaya Switch Support Tier 2 Switch Support Switch-Dependent Solutions Switch Support for Adapters and Agent Desktops Workspace and SDK Switch Support Network Solutions and Parking Platform Support Genesys 3rd Party IVR Support Genesys Voice Platform 7.x Media Gateway Support

Documentation/GVP - Genesys Documentation

    https://enu.docs.genesys.com/Documentation/GVP
    Genesys Voice Platform 8.1 (and Genesys Media Server 8.1) entered End of Life (EOL) on May 31, 2019. It enters End of Maintenance on November 30, 2020, and reaches End of Support on May 31, 2021. If you have questions, contact your account representative.

Documentation/CS - Genesys Documentation

    https://enu.docs.genesys.com/Documentation/CS
    Genesys recommends using these options to prevent a high rate of callback requests in a given period of time. For instance, to set a limit of 500 callbacks in 5 minutes, but not more than 1000 callbacks in 1 hour, use the following configuration:



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