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https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
2 trends reshaping the future of IT support We are in the early stages of a broader transformation in how enterprise organizations look at the role of support.
https://intelligentbee.com/2018/11/01/future-of-technical-support-outsourcing/
Nov 01, 2018 · The Future of Technical Support Outsourcing . Technical Support Outsourcing Market Growth; Earlier this year, it was revealed that the technical support outsourcing marketing is growing steadily. It is set to achieve a CAGR of 8% by 2022, denoting that the industry is about to expand due to new technologies and higher demand from businesses.
https://blog.capterra.com/tech-support-trends-for-2018/
In 2017 several trends rocked the tech support industry, including the rise of messaging apps for tech support. I warned in 2016 that brands shouldn’t use Messenger for customer service, but the truth is that brands need to take customer service requests however customers want to give them.
https://www.providesupport.com/blog/the-future-of-customer-experience-top-10-trends-infographic/
Dec 28, 2017 · The Future of Customer Experience: Top 10 Trends. If you would like to share this infographic on your blog or website, just copy the following code and paste it into your webpage source: ... She is a writer and blogger on customer service, customer support and customer experience. Follow me. Latest posts by Mary Shulzhenko . 12 Positive Phrases ...
https://www.roberthalf.com/blog/the-future-of-work/the-help-desk-evolution-3-trends-affecting-it-support
Jan 16, 2014 · Being able to identify past trends to avoid future problems creates advantages for both IT support centers and the business. Stay sharp: most in-demand tech support skills. As the help desk evolves into the technical support center of the future, shift your focus around the skills that will lead your business to success.
https://www.roberthalf.com/blog/the-future-of-work/the-future-looks-bright-for-technical-support-professionals
Mar 30, 2016 · According to the 2015 HDI Support Center Practices & Salary Report, demand for support—gauged by the number of tickets (cases) handled—is up in nearly two-thirds of support centers. This is the continuation of a trend we’ve seen for …
https://www.helpscout.com/helpu/future-of-customer-support/
The future of customer support is unification and personalization: bringing together everything we know about the customer to personalize the customer support experience. Customers leave a trail with all kinds of different services used by businesses, from Shopify to Twilio to Wistia.Author: Scott Tran
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