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https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
2 trends reshaping the future of IT support We are in the early stages of a broader transformation in how enterprise organizations look at the role of support.
https://www.cognizant.com/perspectives/future-of-it-support-so-long-help-desk-hello-service-desk
Mar 19, 2015 · Future of IT Support: “So Long, Help Desk. ... During his 13-year tenure, the rise of tech-savvy users is the most noticeable change in IT support, Cole says. He spends as much time informing users about available app features, data interfaces and online resources as he does troubleshooting general computing issues, such as e-mail. ...
https://www.servicedeskinstitute.com/2018/02/07/future-support-now/
The Future of IT Support Is Now! ... And they predict that by 2020 that “Business satisfaction with IT support will decrease by 35% due to an inability of the ITSD to support agile releases in a timely and effective manner” Therefore it is crucial that support organisations and service desks prepare for the future…
Welcome to the Support Center. In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.
https://community.spiceworks.com/research/future-of-it
IoT: The future is now… Of all the technologies we asked IT pros about, IoT offers the most for businesses right now. Looking ahead 3–5 years, IoT devices and AI technology is expected to have the biggest impact in the workplace with 80% of IT pros saying IoT devices will be useful to their business practices and nearly 60% saying the same for AI.
https://www.computerweekly.com/news/2240209132/Future-Gazing-The-Future-of-IT-in-2020
Future technology leaders will need to be more competent at understanding the business, and they will need to be better at managing change and managing stakeholders in the rest of the business.
https://www.helpscout.com/helpu/future-of-customer-support/
The future of customer support is unification and personalization: bringing together everything we know about the customer to personalize the customer support experience. Customers leave a trail with all kinds of different services used by businesses, from Shopify to Twilio to Wistia.Author: Scott Tran
https://futurelinkit.com/
Future Link IT came in and analyzed our current situation and gave us a proposal that would address all our goals at a fraction of the costs from our previous IT provider. The migration and implementation was incredibly smooth, and whenever we need assistance Future Link responds immediately by team members we trust and have become an extension ...
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