Searching for First Second Level Support Wiki information? Find all needed info by using official links provided below.
https://de.wikipedia.org/wiki/IT-Support
Der First-Level-Support ist die erste Anlaufstelle für Probleme. Der Kontakt erfolgt entweder über ein Ticketsystem, per E-Mail oder Telefon. Je nach Schwierigkeit des Problems kann es vom First-Level-Support bereits gelöst werden, oder es wird an den Second- oder Third-Level-Support weitergegeben.
https://en.wikipedia.org/wiki/Second-level_domain
In the Domain Name System (DNS) hierarchy, a second-level domain (SLD or 2LD) is a domain that is directly below a top-level domain (TLD). For example, in example.com, example is the second-level domain of the .com TLD. Second-level domains commonly refer to the organization that registered the domain name with a domain name registrar.
https://www.voigtmann.de/en/app-development/second-and-third-level-support/
First Level Support. The first level support is the first contact point for all incoming support requests, for the recording and processing of which our employees in the system operation are responsible. In team work and with the aid of knowledge data bases, a solution can be found quickly for most problems.
https://de.wikipedia.org/wiki/Support_%28Dienstleistung%29
Der Second-Level-Support unterstützt den First-Level-Support, sowohl durch Weiterbildung am Arbeitsplatz (engl.: training-on-the-job) als auch durch Übernahme komplexerer Anfragen. Neu erarbeitete Lösungen werden in Wissensdatenbanken eingepflegt, um das Wissen für den First-Level-Support nutzbar zu machen.
https://community.spiceworks.com/topic/430268-what-is-level-1-level2-level-3-support
Jan 13, 2014 · Basically Level 1 is the first person. They are going to have to have to run you through the absolute elementary of issues. Usually these are the people that are going from some kind of script if you are calling into a large help desk or support. Level 2 usually is going a little 'farther'.
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