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https://en.wikipedia.org/wiki/Technical_support
Tier I (or Level 1, abbreviated as T1 or L1) is the initial support level responsible for basic customer issues. It is synonymous with first-line support, level 1 support, front-end support, support line 1, and various other headings denoting basic level technical support functions.
https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
1st Line Support – Generally Helpdesk – Job titles such as Helpdesk Operator, First Line Support, IT Call Desk - This role is generally phone or sometimes internet support based. Onsite requests are usually passed to the 2nd Line Support personnel.
https://www.indeed.com/q-First-Line-Support-jobs.html
First line support for basic Algorithmic trading queries. 3-5+ years’ experience in technical / first line support. Technical Support: 3 years (Preferred).
https://www.firstline.net/
Northwest's VoIP & IT Leader 30+ Years Serving Local to Global Businesses, Public Sector Mitel Phone Systems Onsite, Cloud, Hosted Voice, Data, Cloud, Managed Services
https://www.totaljobs.com/jobs/1st-line-support
3926 1st Line Support jobs and careers on totaljobs. Find and apply today for the latest 1st Line Support jobs like IT Support Engineer, 2nd Line Support Engineer, Application Support Analyst and more. We’ll get you noticed.
https://www.answers.com/Q/What_is_the_difference_between_first_line_and_second_line_support
Sep 12, 2008 · First line support normally involves dealing with customers, clients or employees directly to resolve their issues. Normally the issues are fairly basic. Second line support should take over a support request once it has been established there is a problem with the supported 'system' and it is not to do with user training, user environment, etc.
https://www.firstline-it.com/
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https://www.jobsite.co.uk/jobs/1st-line-support
1st Line Support Technician Livingston, West Lothian £19,000 to £21,000 + Progression Opportunities & Development + Pension + 25 Days Holiday & Bank Holidays Excellent opportunity for an enthusiastic IT Support professional to join a growing business in a highly varied and interesting role offering great opportunities for progression and development.
https://firstlinemedical.uhc.com/Account/Login.aspx
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