Enhanced Technical Support Ibm

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Enhanced Technical Support - IBM

    https://www.ibm.com/ibm/clientcenter/stockholm/pdf/TSS_ETS.pdf
    IBM Enhanced Technical Support reaches a new stage of excellence, which helps you to improve IT availability, staff productivity and to maximize the ROI. By assigning a dedicated team of technical support specialists to your organization, we provide a cost-effective, integrated, proactive approach to problem identification and resolution.

Enhanced Technical Support (ETS) / Proactive Support ... - IBM

    https://www-03.ibm.com/services/supline/products/javaETS.html
    Enhanced Technical Support (ETS) / Proactive Support (PS) Enhanced Technical Support v4 (ETS4 - EMEA Only) Software Maintenance; Passport Advantage S&S (Subscription & Support) Subscription Services; SoftwareXcel for System z (US Only) Extended Support; Defect Support via USA Citizens for System z; Media Support Service for Servers and Storage

IBM Software Support Services IBM Enhanced Technical Support

    https://www.ibm.com/support/customer/csol/soweb/pdf/sow/de/enku/sowenhancedtechnicalsupport.pdf
    IBM Enhanced Technical Support Version: July 2016 1. Subject The subject of IBM's Software Support Services - IBM Enhanced Technical Support (ETS) is to provide extended support services for the Eligible Machines and Eligible Programs of the relevant Support Group described in this basic Statement of Work ("ETS Basic SOW") and in the ETS ...

Enhanced Technical Support (ETS) section - ibm.com

    https://www.ibm.com/support/customer/csol/soweb/pdf/sow/pl-en/enku/SOW_IBM_Enhanced_Technical_Support_October_16.pdf
    Service Option Attachment - Enhanced Technical Support Version: October 2016 Page 1 of 4 Enhanced Technical Support (ETS) This Service Option Attachment (SOA) specifies an optional Service selected by the Client on the Schedule of a related IBM ServiceSuite Statement of Work (SOW). This SOA is subject to the terms of

IBM Enhanced Software Support Mainline

    https://www.mainline.com/services/managed-maintenance-support/ibm-enhanced-software-support/
    IBM Enhanced Technical Support. Services that help you improve your system availability while managing costs. Proactive Support. Customized personal support to help manage your environment for peak performance, with a technical solutions manager …

Enhanced Customer Data Repository (ECuRep) - IBM

    https://www.ibm.com/support/pages/enhanced-customer-data-repository-ecurep-ecurep-related-help
    Receiving files from IBM Technical Support. Occasionally IBM Technical Support needs to make files available for customer download. In the event that you need to pull a file from the IBM HTTPS, SFTP or FTPS site, use the following instructions and the exact directory and filename name provided by your IBM support representative: HTTPS

Standard and enhanced IBM software support lifecycle policies

    https://www.ibm.com/support/pages/standard-and-enhanced-ibm-software-support-lifecycle-policies
    Standard and enhanced IBM software support lifecycle policies. ... Every day, a global team of highly skilled support professionals and software developers provides technical support to our Software Subscription and Support (S&S) customers for the licensed IBM software that runs their enterprise. IBM’s ability to provide help when you need it ...

IBM Proactive Support for Power Systems is enhanced

    https://www-01.ibm.com/common/ssi/ShowDoc.wss?docURL=/common/ssi/rep_ca/2/897/ENUS219-242/index.html
    Nov 12, 2019 · AN_CA_897/ENUS219-242~~IBM Proactive Support for Power Systems, provided by highly skilled support specialists, is designed to provide an integrated approach to proactive, coordinated support for multiproduct and multivendor IT environments. Proactive Support for Power Systems is now enabled in the IBM Power Sys

IBM offers enhanced services for IBM Spectrum Accelerate

    http://www-01.ibm.com/common/ssi/ShowDoc.wss?docURL=/common/ssi/rep_ca/3/877/ENUSZS15-0033/index.html
    Aug 18, 2015 · IBM enhanced technical support for IBM Spectrum Accelerate™ offers you an optional add-on to basic support that provides significant additional service features designed to assist you with maximizing IT resiliency and lowering operational costs.

IBM ServicePac Portfolio for Enhanced Technical Support is ...

    https://www-01.ibm.com/common/ssi/rep_ca/7/877/ENUSZS10-0017/index.html
    Enhanced Technical Support - gateway (ETS - gateway) is a service which complements and enhances the basic IBM support offerings, such as IBM Software Maintenance and IBM Hardware Maintenance, by providing a superior and low-cost proactive support experience.



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