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https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
The average handle time per contact is 23 minutes, by phone or email. Organization 2 has 3,500 employees in a straightforward environment, using commercial off-the-shelf (COTS) software. On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email.
https://www.zdnet.com/article/users-to-tech-support-ratio/
Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support …
https://www.sciencedirect.com/topics/engineering/contact-ratio
The contact ratio is defined as the ratio of the contact duration to the total time. For all flow velocities, increasing the clearance (Cr) decreases the contact ratio. The steady drag component keeps the tube in continuous contact with the support for small clearances.
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
User base: User base is the number of customers that use the service. Calls to base ratio: This is the ratio of incoming calls to the customer base. Chase factor: Chase factor has to do with contact management. The desk owns the problem from cradle to grave.Author: Singer Singleton
https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When I was an network administrator, the ratio that we often kicked about support was 30-35:1.Author: John Sheesley
https://www.icmi.com/resources/2012/Staff-to-Supervisor-Ratio
While somewhere between 8 and 12 agents per supervisor makes sense in many centers, a 5:1 or 20:1 ratio may be equally justifiable. In contact centers, the agent-to-supervisor ratio is an especially important consideration. Effective ratios are dependent on the tasks, standards and …
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · When there are big projects, it's often difficult to find time for everything. In our environment, we could definitely use another one or two support staff. In other environments, such as big corporations with big IT budgets, a ratio of 1:100 or 1:200 or more might be sufficient, or more than sufficient.
https://www.quora.com/Help-Desk-What-is-the-optimal-corporate-IT-staff-to-end-user-ratio
Oct 21, 2012 · The ratio of desktop support workers to end users is going to vary based on your line-of-business applications, hardware, type of end-user. Gartner says the average is about 75 to 1 for a software development shop (like mine), but simpler users can go a lot higher.
https://www.att.com/esupport/main.html#!/email-support
Find out how to set up and manage your AT&T email account. AT&T has you covered with AT&T Email Support support, troubleshooting, how-to articles, & videos.
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