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https://www.rasmussen.edu/degrees/technology/blog/it-technical-support/
“[Tech support] is as much figuring out what something isn’t, in order to figure out what it is,” says Christopher Bosma of LendUp. It may be tempting to jump and make an assumption about what is going wrong for the user, but that can end up being very inefficient.
https://www.careerexplorer.com/careers/technical-support-specialist/
Apr 11, 2017 · A technical support specialist is someone who provides assistance and technical support to either businesses or consumers that are experiencing technical, hardware, or software issues. Some examples of these issues are slow performance, connection problems, and an …2.8/5
https://www.thebalancecareers.com/tech-support-skills-list-2063774
May 21, 2019 · More Tech Support Skills Accuracy. Administrative Skills. Phone Etiquette. Application Installations. Comprehending Technical Documents. Conducting Online Chats. Critical Thinking. Debugging. Decision Making. Documentation. End User …
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