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https://www.invo.org.uk/different-types-of-support/
The different types of support that could be useful to researchers and members of the public include: Project management / supervision. Reviewing project progress and addressing issues arising from the research will be relevant to all research team members irrespective of their background.
https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · Tier I or Level 1, is the first support level accountable for basic issues. It is also known as first-line support, level 1 support, support line 1 and others to denote basic support function. The job of a Tier 1 support is to gather the customer’s data and to determine the issue.
https://aws.amazon.com/premiumsupport/plans/
Basic Support is included for all AWS customers and includes: Customer Service & Communities - 24x7 access to customer service, documentation, whitepapers, and support forums. AWS Trusted Advisor - Access to the 7 core Trusted Advisor checks and guidance to provision your resources following best practices to increase performance and improve security.
http://web.mit.edu/4.441/1_lectures/1_lecture13/1_lecture13.html
SUPPORT TYPES. The three common types of connections which join a built structure to its foundation are; roller, pinned and fixed. A fourth type, not often found in building structures, is known as a simple support. This is often idealized as a frictionless surface).
https://en.wikipedia.org/wiki/Support_group
The term support group in this article refers to peer-to-peer support. Maintaining contact. Support groups maintain interpersonal contact among their members in a variety of ways. Traditionally, groups meet in person in sizes that allow conversational interaction.
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