Searching for Difference Between Call Centre And Technical Support information? Find all needed info by using official links provided below.
https://www.helpscout.com/blog/customer-service-vs-customer-support/
Both customer service and customer support teams are critical to the customer experience delivered by businesses. While both focus on helping customers, the difference between customer service and customer support is that customer support is a specific type of customer service involving other skills such as documentation, product feedback, and technical problem solving.
https://www.bmc.com/blogs/customer-service-vs-technical-support/
May 03, 2018 · Customer Service and Technical Support both have their roles in organizations. However, there are significant differences between the two. Customer Service focuses on the experience of the customer. Technical support focuses on resolving a technical issue or problem in the fastest, most cost-effective way.
https://www.allinterview.com/showanswers/59340/difference-between-technical-support-and-customer-care-in-call-center.html
The Main Difference is that in Technical Support You Need To Have a Very Good Product Knowledge to Troubleshoot the customer's problem Whereas in Customer Service It Is All About How Courteous, Empathetic, Professional & Knowledgeable You Are and also on how good you can be in building rapport...In Other Words You Will Try To SAY NO-
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