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https://www.computereconomics.com/article.cfm?id=2761
Desktop Support Outsourcing Not as Popular as it Once Was The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows there is a moderate cost advantage to outsourcing desktop support tasks, but other factors, including giving up control, can lead to problems.
https://www.computereconomics.com/article.cfm?id=2760
Cost savings from outsourcing the desktop support function are positive, but declining service levels are bogging down growth in these services. This report examines adoption trends and customer experience with desktop support outsourcing.
https://www.computereconomics.com/article.cfm?id=1907
Outsourcing Desktop Support a Low-Cost Option Desktop support outsourcing has regained some of its popularity in the past two years, and one of the reasons for that is the ability of outsourcing to reduce desktop support costs. In this Research Byte, we analyze the cost-success rating for the outsourcing of this function.
http://www.computereconomics.com/article.cfm?id=1534
Outsourcing of desktop support is a popular strategy for controlling costs related to PC hardware, software, and maintenance. This study examines the percentage of organizations outsourcing desktop support (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend).
https://www.computerweekly.com/opinion/Why-outsource-desktop-management
The economic downturn is driving companies to outsource non-core IT services such as desktop management, but it also puts pressure on managers to reduce the complexity and cost of outsourcing ...
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