Desk Institute Support

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Welcome to the Service Desk Institute (SDI)

    https://www.servicedeskinstitute.com/
    The Service Desk Institute (SDI) has been connecting IT service professionals across the world since 1988 and is the leading global community for everyone working in the IT service and support industry. Our mission is to inspire service desks and service desk professionals to be brilliant.

Help Desk Institute (HDI) Certification Guide: Overview ...

    https://www.businessnewsdaily.com/10751-help-desk-institute-certification-guide.html
    Jun 06, 2018 · The Help Desk Institute (HDI) Founded in 1989, HDI is both a professional association and a certification sponsor. (HDI is the organization's legal name, though it began as the "Help Desk Institute.")

Institute – Support Desk

    https://help.leadingre.com/hc/en-us/categories/201086328-Institute
    Support Desk; Institute Institute. Have a question regarding Institute? Find a solution here or let us know if you're having an issue. Course Questions. Can I review a course after completion? I thought I completed a course but it is still in my ‘Open Courses’ page.

HDI Your IT Support Center and Service Management Partner

    https://www.thinkhdi.com/
    Subscribe to the Newsletter Service and Support Pros Trust. Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

Certification & Training

    https://www.thinkhdi.com/certification.aspx
    HDI Support Center Certification. HDI Support Center Certification is an award that recognizes a support center's commitment to excellence, efficiency, and service quality based on the HDI Support Center Standard. The Standard was developed by the HDI International Certification Standards Committee which consists of more than 25 practitioners ...

The IT Service & Support Awards 2020 - Service Desk Institute

    https://www.servicedeskinstitute.com/events-networking/the-it-service-support-awards-2020/
    Oct 18, 2019 · ENTER NOW Entries now open! We’re excited to announce that the IT Service & Support Awards 2020 will take place on the Tuesday 17th March 2020. One of the biggest celebrations of the year for service desk users; the awards gala dinner welcomes over 700 people from across the industry worldwide to come together to Read More

Certification Courses - thinkhdi.com

    https://www.thinkhdi.com/certification/professional/courses.aspx
    Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

Service Desk Manager - Service Desk Institute

    https://www.servicedeskinstitute.com/training-development/service-desk-manager/
    Service Desk Manager Course Overview. This popular qualification course consists of eleven modules: Defining strategic requirements – plan for the strategic development of the service desk within an organisation’s overall business goals.. Developing a strategic role – define the strategies and techniques for a successful support operation that is integrated with the organisation’s ...



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