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https://www.dell.com/community/Customer-Care/Poor-Customer-Service-India-Outsourcing-Communication-Problems/td-p/4652247
The support seems to all be outsourced now and it's not at all working out so well for the customer! I don't see the point in ever buying a Dell product again and I don't feel i can recommend dealing with Dell to any of my visual effects co-workers ever again either.
https://www.dell.com/community/Customer-Care/Dell-outsourcing-their-customer-support/td-p/4237548
Dell outsourcing their customer support I've made 3 purchases in the past few months and all but the last one which I just placed last week has not had issues or required me to call in. Every time I call in its at least a one hour call, I get transferred a few times usually about 3, sometimes they just hang up if …
https://www.ukessays.com/essays/information-technology/the-outsourcing-fundamentals-for-dell-computers-information-technology-essay.php
The focus of this report will be to critically evaluate and analyse one such outsourcing project of Dell of its technical support which was considered a failure. There are a number of reasons why Dell chose to outsource its technical support call centre. The main reason for doing so is that Dell saw this part of its operations as non – core.
https://www.ecommercetimes.com/story/32248.html
In a move that could dampen the tech sector's unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers complained about the quality of service. One company executive said that customers had reacted unfavorably to the fact that Dell had changed how it handled those calls.
https://www.cnet.com/news/for-dell-indian-call-center-failure-a-lesson/
For Dell, Indian call center failure a lesson. CIO Randy Mott says the computer maker will be smarter about growth in newly developed areas, to avoid the customer dissatisfaction that led to ...
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