Dell Customer Support Outsource

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Dell outsourcing their customer support - Dell Community

    https://www.dell.com/community/Customer-Care/Dell-outsourcing-their-customer-support/td-p/4237548
    Dell outsourcing their customer support I've made 3 purchases in the past few months and all but the last one which I just placed last week has not had issues or required me to call in. Every time I call in its at least a one hour call, I get transferred a few times usually about 3, sometimes they just hang up if …

Poor Customer Service, India Outsourcing Communication ...

    https://www.dell.com/community/Customer-Care/Poor-Customer-Service-India-Outsourcing-Communication-Problems/td-p/4652247
    The support seems to all be outsourced now and it's not at all working out so well for the customer! I don't see the point in ever buying a Dell product again and I don't feel i can recommend dealing with Dell to any of my visual effects co-workers ever again either.

Dell moves outsourced jobs back to U.S. shores - Business ...

    http://www.nbcnews.com/id/4853511/ns/business-forbes_com/t/dell-moves-outsourced-jobs-back-us-shores/
    Apr 28, 2004 · Dell moves outsourced jobs back to U.S. shores ... Dell was among the earliest computer companies to route customer service and technical support calls to India. Dell …Author: Elizabeth Corcoran

Should You Outsource Your Customer Service Center?

    https://www.andrewjensen.net/should-you-outsource-your-customer-service-center/
    Jan 27, 2011 · In studies related to Dell outsourced customer service centers, customers complained that the customer service representatives appeared to be reading off of a script. Should the caller’s unique situation require a unique resolution, the CSR was unable to complete it …

Dell Customer Service Outsource Nightmare DavePit.com

    https://davepit.com/dell-customer-service-outsource-nightmare/
    Dell Customer Service Outsource Nightmare. by David Pitlyuk in Ramblings 6 Comments. I was doing a Google search for my name, and I stumbled across a conversation I had with Dell tech support that I had posted on a forum a long time ago, and got reposted on another forum. The conversation is a horrific example of bad customer service, but ...



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