Searching for Definition Of Software Support Services information? Find all needed info by using official links provided below.
https://www.gartner.com/en/information-technology/glossary/software-support-services
Software support services are generally technical support or break/fix services that are delivered for specific software products. These services include revenue derived from long-term technical-support contracts or pay-as-you-go, incident-based support.
https://en.wikipedia.org/wiki/Software_as_a_service
Software as a service (SaaS / s æ s /) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as "on-demand software", and was formerly referred to as "software plus services" by Microsoft.
http://www.businessdictionary.com/definition/software-support.html
software support: After-sales service provided by a software publisher or vendor in solving software conflicts and usability problems, and in supplying updates and …
https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
https://www.techopedia.com/definition/9675/technical-support-tech-support
Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products. Technical support services usually provide users with help in solving some common problems rather than providing training on how ...
https://www.techopedia.com/definition/2645/computer-support
Computer support is the process of providing diagnostic, troubleshooting, maintenance and repair services to a computer or similar device. It allows end users to seek and receive specialized computer maintenance and management services, either locally from their home/office or remotely via the Internet. Computer support differs from technical ...
https://www.gartner.com/en/information-technology/glossary/hardware-and-software-maintenance-services
Software support contracts include remote troubleshooting and support provided via the telephone and online channels, as well as installation assistance and basic usability assistance. In some cases, software support services may include new product installation services, installation of product updates, migrations for major releases of ...
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