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http://www.businessdictionary.com/definition/technical-support.html
User-friendly assistance for individuals having technical problems with electronic devices. The technical support team is composed of individuals that are familiar with the ins and outs of a device. With this knowledge, they are able to troubleshoot most problems that a user experiences.
https://www.techopedia.com/definition/9675/technical-support-tech-support
Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products. Technical support services usually provide users with help in solving some common problems rather than providing training on how ...
https://onlinebusinessmanager.com/archives/22
By Tina October 25, 2004. Hi Tina…. how do you define support team… which people would fit into that category in your mind.. Aeriol. As Chris Barrow likes to say, his support team takes care of “everything else”.
https://financesonline.com/10-important-kpis-and-metrics-your-customer-support-team-should-be-using/
It also boasts of scalability, letting you manage a customer-oriented team, whether it is composed of a couple of agents or dozens. Its analytics capability provides with you an overview of your customer support, enabling you to see customers who are interacting with your company and monitor the service they’re receiving.Author: Nestor Gilbert
https://www.helpscout.com/helpu/customer-support-department/
Your definition will give you a benchmark to measure whether your support team is delivering on your standard of customer service. Examine legal requirements In Australia, a government customer service guarantee for telephone users sets out response time requirements for phone connection and repair.Author: Mathew Patterson
https://www.kayako.com/blog/customer-support-vs-customer-service/
Dec 22, 2016 · If you own a SaaS company, your customer support team has taken on the role of a traditional in-house IT department. Why we confuse support and service In spite of the differences, the terms ‘customer service’ and ‘customer support’ are frequently used interchangeably.
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