Searching for Computer Support Service Level Agreement information? Find all needed info by using official links provided below.
http://css.iq.harvard.edu/files/user-services/files/sla_desktop_support_v2.pdf
This service level agreement defines the baseline services offered by IQSS/HMDC for Desktop Support, including eligibility for, and quality and limitations of, the services. 1.1 Eligibility
https://www2.humboldt.edu/its/sites/default/files/docs/Standard%20Desktop%20Support%20Service%20Level%20Agreement%202013-14.pdf
This Service Level Agreement applies to all computing equipment (computers, monitors, printers, scanners, etc.) used for research and creative activities, instruction, and University business and owned by the University, self-support units, and auxiliaries. The Agreement applies to computers …
https://helpdesk.pacificu.edu/kb/article/84-Service-Level-Agreement-for-Computer-Support
The terms of this Service Level Agreement do not apply to help requests forwarded on to these specialists. General Philosophy of Support. The job of UIS is to support the computing needs for students, faculty and staff of Pacific University.
https://www.mailman.columbia.edu/information-for/desktop-support/desktop-support-service-level-agreement-2015-2017
General OverviewThis is a Service Level Agreement (“SLA”) between Mailman Faculty and Staff and the Desktop Support arm of the Information Technology Department of Mailman (MSPH IT) to document:The Standard Desktop Support ServiceThe general levels of response, availability, and maintenance associated with this serviceThe responsibilities of MSPH Desktop Support as a …
https://www.ccsu.edu/it/itpolicies/pdf_documents/SLA_hardwaresupport_plcy.pdf
Service Level Agreement (SLA) Hardware Support Agreement Support Issue Hardware Repairs Including Computer Peripherals – CCSU Owned Equipment Sponsoring Office Information Technology (IT) / Client Support Sponsoring Office Contact(s) Lynn Bonesio-Peterson, Chief Information Officer 860 …
https://it.emory.edu/catalog/_documents/Desktop%20Support%20SLA%202011.pdf
Service Level Agreement Staff Desktop Support! 5"Page" Attachment’A’–’ServiceRequests’ *Note:’Response’times’are’normal’business’days’M6F ...
http://www.contractstemplates.org/wp-content/uploads/2015/06/computer-service-contract-pdf.pdf
Computer and Network Systems Service Level Agreement (SLA) ... Dakotech shall provide to Client Support which includes, but is not limited to the following: ... This Agreement may be used toward residential computer and network support for Client staff and family, providing the work is approved by Client and requested as part of the Client ...
https://www.givainc.com/wp/sample-it-help-desk-service-level-agreement-sla.cfm
Jan 01, 2014 · This example service level agreement (SLA) shows how can you develop an SLA, what should be included in the SLA, and who needs to be a party to the SLA. ... In order to provide optimal first level support service to all departments, all problem and repair calls must be received by the Help Desk. ... Services such as data entry, building access ...
http://www.ben.edu/information-technology/user-services/upload/Benedictine-University-SLA-3-2016.pdf
The purpose of this Service Level Agreement (SLA) is to establish a collaborative written agreement between the Office of Information Technology (OIT) and Benedictine University (BU) community (Lisle, Naperville, Mesa, Springfield and Bellwood campus locations) detailing the
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