Searching for Citrix Technical Support Agreements information? Find all needed info by using official links provided below.
https://www.citrix.com/support/programs/
Through your purchase of Citrix Support services, ... Once a product version reaches the End of Life date, security related hot fixes, technical support and product downloads will no longer be available. CSS pricing is determined by agreement status, product edition, licensing program discounts and age of agreement expiration. ...
https://support.citrix.com/article/CTX127034
Q: What are the different types of Citrix Technical Support? A: Citrix offers several different software and hardware agreements to suit our customer’s needs.Click here to obtain the technical support offerings Citrix Systems, Inc. provides.. Q. How do I obtain information on purchasing Citrix Technical Support? A: Click here to learn how to purchase Citrix Technical Support.
https://www.citrix.com/support/product-lifecycle/support-product-matrix.html
Citrix support agreements progress through three distinct lifecycle phases: End of Sale (EOS), End of Renewal (EOR) and End of Life (EOL). The matrix below provides information for legacy Citrix support agreements. For definitions of the various lifecycle dates, refer to Lifecycle Definitions.
https://www.citrix.com/about/trust-center/agreements.html
Citrix supplier security standards. The supplier security exhibit lists the technical and organizational measures and security controls that Citrix’s vendors and partners are required to adopt when accessing Citrix or customer facilities, networks and/or information systems, or accessing, processing, or storing Citrix confidential information.
https://docs.citrix.com/en-us/citrix-cloud/overview/how-to-get-help-and-support.html
Aug 22, 2019 · Technical Support If you’re experiencing an issue that requires technical help, click the Feedback and Support icon near the top-right of the screen, and then select Open a Ticket. You can then enter the details of the issue in the form that appears. Citrix Technical Support will follow up with you to resolve the issue.
https://www.citrix.dk/support/programs/faqs.html
Customer contacts Citrix Technical Support with a hardware warranty issue Technical Support verifies that the unit needs to be replaced and forwards the information to Citrix Operations Citrix Operations issues an RMA and ships a replacement unit within ten (10) business days
https://docs.citrix.com/en-us/profile-management/current-release/troubleshoot/support.html
Jul 11, 2018 · If you have checked the log file and the other troubleshooting advice in this section, and believe the problem you experience is due to Profile Management, contact Citrix Technical Support. Always include the following files and as much other information as possible:
https://www.citrix.com/contact/technical-support.html
Citrix Technical Support contact information. Technical Support Contacts. Technical Support provides assistance for several types of requests:
https://www.citrix.com/contact/support.html
Citrix Insight Services is a free tool from Citrix that analyzes your log files, profiles your virtualization environment and scans for hundreds of known issues. It's the same tool our support engineers use every day to diagnose problems quickly and accurately.
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