Searching for Cisco Support Service Levels information? Find all needed info by using official links provided below.
https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/SMARTnet.pdf
• In the event Customer elects to purchase this Service, Cisco will provide only technical support via TAC, access to Cisco.com and Software support for the Product and no Hardware replacement or onsite service will be performed. SMARTnet Onsite 24x7x2: • Two Hour Response for Remedial Hardware
https://www.cisco.com/c/en/us/support/docs/availability/high-availability/15117-sla.html
Oct 04, 2005 · Service levels provide goals for all network personnel and can be used as a metric in the quality of the overall service. You can also us service-level definitions as a tool for budgeting network resources and as evidence for the need to fund higher QoS. ... Technical Support - Cisco Systems; Was this Document Helpful? Yes No Feedback. Contact ...
https://www.citynet.net/content/file/services_data_sheet0900aecd8042571e.pdf
Cisco SMARTnet Service is an award-winning technical support service that gives your IT staff direct, anytime access to Technical Assistance Center (TAC) engineers and Cisco.com resources. You receive the fast, expert response and the dedicated accountability you require to resolve critical network issues.
https://www.ithsc.com/ciscohardwaremaintenance/smartnet.php
Cisco SMARTnet and Support Levels SMARTnet is available in different service level agreements (SLA) from 8x5xNBD through to 24x7x2. The 8 x 5 and 24 x 7 define the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover.
https://www.mostlynetworks.com/2012/03/what-do-those-cisco-support-part-numbers-mean/
· 24x7x365 Access to Cisco Connection Online for inventories, service contract access, products & services information, technical white papers, etc. · 24x7x365 Access to Cisco Technical Assistance Center (TAC) for access to all levels of industry leading technical support engineers · All Parts and Labor, if …
https://umbrella.cisco.com/support/options
Cisco Umbrella is a cloud security platform. It's the first line of defense against threats and protects your users in minutes.
http://media.gswi.westcon.com/media/ServicesGuide1.6.pdf
Cisco SMARTnet Service – device level coverage Suitable for any size of business, with any number of Cisco devices, where the network is critical to mission critical. 1) Technical Assistance Center (TAC) 2) Advance hardware replacement FACT – TAC engineers have on average more than fi ve years technical support experience and more than 500
https://learn-umbrella.cisco.com/datasheets/new-umbrella-support
This data sheet provides an overview of support options for Cisco Umbrella and summarizes deliverables for Cisco's two levels of software support service: Enhanced and Premium.
http://www.trinito.com/SMARTnet.htm
The support calculator allows you find all the SMARTnet service levels applicable and available for any Cisco part number inputted, so you then can choose exactly what you need and not just what a sales person would like you to buy. If you need any further advice on any aspect of SMARTnet then contact one of our specialist support team here.
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