Cisco Smartnet Support

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Support for Smart Net Total Care (SNTC) - Cisco

    https://www.cisco.com/c/en/us/support/services/smart-net-total-care/index.html
    The Cisco Smart Net Total Care (SmartNet) service is a part of Cisco's technical services portfolio. This service combines Cisco's industry-leading and award-winning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the SmartNet portal.

Cisco Smart Net Total Care Service - Customer Experience ...

    https://www.cisco.com/c/en/us/services/technical/smart-net-total-care.html
    With 24-hour access to Cisco experts, resolve issues faster and manage risk with proactive diagnostics, security alerts, and Cisco Technical Assistance Center. Get hardware replacement in as little as two hours and obtain operating system software updates from the Cisco support website.

Cisco Worldwide Support Contacts - Cisco

    https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
    Cisco provides around-the-clock, award-winning technical support services, online and over the phone to all customers, partners, resellers, and distributors who hold valid Cisco service contracts. Please have your Cisco.com User ID, Contract and Serial number(s) ready when you contact Cisco Support to prevent any delays with your support request.

Service Description: SMARTnet Services - Cisco

    https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/SMARTnet.pdf
    Cisco shall provide the SMARTnet Services described below as selected and detailed on the Purchase Order for which Cisco has been paid the appropriate fee. Part I - Technical Support – Cisco Responsibilities • Cisco Technical Assistance Center (TAC) access 24 hours per day, 7 days per week to assist with Product use,

Cisco SMARTnet Service

    https://www.cisco.com/web/partners/services/promos/accelerate/downloads/Cisco_SMARTnet_SG.pdf
    The Cisco SMARTnet Service includes a personalized Software Advisor available through the Cisco.com Web portal, which keeps you advised about which new software releases are available for your Cisco network devices. Cisco.com Support Site Statistics • 80 percent of technical support issues are resolved through Cisco.com

SMARTNET SNTP Coverage - Cisco Community

    https://community.cisco.com/t5/smart-net-total-care-portal-and/smartnet-sntp-coverage/td-p/3886940
    Hi, Can you please guide me (including a link, or information) on what is covered and what is not, under the Smartnet SNTP and all the other Smartnet Total care services please. I would like to know if the above covers components included or

Solved: Difference between SmartNet Total Care,... - Cisco ...

    https://community.cisco.com/t5/smart-net-total-care-portal-and/difference-between-smartnet-total-care-and-sssnt/td-p/3182245
    Solution Support helps you manage solutions when working with multiple vendors and products in a single environment. If you need support for a Cisco product or one from another solution partner with Solution Support you can just call Cisco. We will support through our solution experts who own your case from first call to resolution.



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