Cisco Collaborative Services And Support Contracts

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Partner Support Service Overview Guide - Cisco

    https://www.cisco.com/web/partners/services/programs/collaborative/downloads/pss_overview.pdf
    account so you can rapidly engage Cisco support. When Cisco sells a service contract in a collaborative model, Cisco sells the contract to a Partner company. Your Partner Company is assigned as the Bill to party, your customer is assigned the Installed at party, and the Entitled party is your Partner company.

Services Contracts

    https://ccrc.cisco.com/ServiceContract/contract/
    Cisco Service Contract Center

Partners - Cisco

    https://www.cisco.com/c/en/us/partners.html
    The Cisco Channel Partner Program offers solutions, training, tools, and support to help you and your customers rise above the competition. Providers With the Cloud and Managed Services Program, you can build and deliver managed and cloud services.

Government Procurement, Contracts, Grants - Cisco

    https://www.cisco.com/c/en/us/solutions/industries/government/us-government-solutions-services/resources/government-contracts-funding-vehicles.html
    Contracts, Grants, and Cisco Capital Financing. Government procurement requires that purchasers navigate a complex process. Cisco offers a number of avenues and programs to assist government agencies and educational institutions with the government procurement process for Cisco products and services.

Cisco Software Support Service

    https://www.cisco.com/c/dam/en_us/services/portfolio/documents/cisco-software-support-service-faq.pdf
    Cisco ® Software Support Service (SWSS) supports continuous innovation with complete software coverage for software application products and suites that help keep your systems running smoothly.

Cisco Collaboration Flex Plan - Cisco Collaboration Flex ...

    https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/datasheet-c78-740396.html
    Nov 26, 2019 · Technical support and customer success services Cisco offers support services covering the areas of problem resolution, customer success and adoption, and designated support management in three service tiers: Basic, Enhanced, and Premium. Basic support is included at no additional cost for the duration of your subscription.

Ordering Guide - Cisco

    https://www.cisco.com/web/partners/services/programs/collaborative/downloads/pss_ordering_guide_row.pdf
    Partners manage and maintain the end customer service contracts Partner Support Service (PSS) – Quoting and Ordering PSS was designed to use the existing functionality and processes of the Cisco commerce tools for quoting, ordering, contract management, and renewals. Exceptions exist and are documented later in this guide.

Call Tracking System Required Functions for Cisco ...

    https://www.cisco.com/c/dam/en_us/partners/program/certifications/download/calltrackingsystem.pdf
    • Support engineers must have write access to the call tracking system to log after-hours ... Required Functions for Cisco Collaborative Services and Cisco Shared Support contracts – Summary. Required Function . Gold . Silver . Has a computer-based tracking system. ... contract ID, etc.). ...

Network Management Products and Solutions - Cisco

    https://www.cisco.com/c/en/us/products/cloud-systems-management/index.html
    Enables service providers to reduce time-to-market of network services, and time from device introduction or features updates to actual network deployment; Promotes business agility and operational efficiencies through automated device operations, fast provisioning, and proactive assurance



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