Case Support Settings Salesforce

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Help Training Salesforce
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edit "automated case user" in case support settings ...
    Hi, I know how to update the "automated case user" in support settings under the cases, but I would like to see if there is a way to assign a queue or a team to that setting. Why? Right now it looks like I update all the cases in SF because of the auto-response rules I have set up. Therefore I see all the cases in SF Touch since it looks like I recently viewed them. <br><br>I&#39;m thinking if ...

how to migrate case support settings in service cloud ...!/feedtype=RECENT&criteria=ALLQUESTIONS&
    Jul 10, 2017 · Hi Guys, How to migrate case support settings in service cloud? can we migrate using change set or IDE or Packages? Regards Ramakrishna

Issue with 'Enable Case Comment ... -
    Jun 28, 2019 · I checked the Enable Case Comment Notification to Contacts in the Support settings in salesforce and expected an email notification based on the select email template to go the case contact but the contact email won't receive any email. Is it not supposed to work this way or am I missing something here?

How to Create a Technical Support Case with Salesforce Support
    Grant Access to Support AND Support. This step is VERY IMPORTANT. Click the Access Duration drop-down to set a time period for login access. Please choose at least a week, in case there are any followup questions (and so … Help Portal
    Salesforce Users? Marketing Cloud Users? Use your current Salesforce credentials for Help & Training access Use a Marketing Cloud account to access Salesforce. You'll be able to search for Marketing Cloud documents and take training Salesforce Login: Marketing Cloud Login

Set up Email-to-Case
    Set up Email-to-Case to efficiently resolve customer issues. Salesforce automatically creates cases and auto-populates case fields when customers send messages to the email addresses you specify. Let’s get your support emails flowing into Service Cloud! In the Email-to-Case setup section, you’ll be able to set up some email-specific settings as well as add your email routing addresses.

Salesforce Surveys for Admins -
    To send survey invitations after cases are closed, she plans to use Support Settings. ... Ursa Major Solar’s website already captures cases using Salesforce’s Web-to-Case. Maria only needs to set up an auto-response rule that emails an invitation to the case’s contact when …

Salesforce Case Management
    May 11, 2014 · Salesforce Case Management allows users to record, track and solve customer issues across sales, service and support. ... support processes and support settings (to name a few): All of the aforementioned options can allow an organization to streamline their service and support case processes by setting up case routing and case assignments ...

Release Notes
    Now, you can configure support settings to hide closed statuses in the Status field, so agents get an accurate sample Case record when they use a Close Case quick action on the Case object. How: To show closed statuses in the Case Status Field picklist, go to Support Settings and select Show Closed Statuses in Case Status Field.

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