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https://www.itbusiness.ca/news/eight-strategies-to-build-a-strong-tech-support-team/11594
“The situation was pretty bad and the team was frustrated.” In the process of improving performance, Miller eventually had to let go of the team’s two junior staff members, but he learned a many valuable lessons in building a strong tech support team. Here are eight of them: Document problems and fixes
http://michaelrblumberg.com/2016/10/25/7-strategies-powerful-technical-support-team/
Oct 25, 2016 · Here are the 7 strategies to build a powerful technical support team based on lessons learned from Enterprise Systems, a leading IT Support Organization in Houston, TX. 1) Hire technicians who have the potential to maintain a harmonious balance between technology and humans
https://www.keepitsafe.com/blog/How-to-Build-a-World-Class-Technical-Support-Team/
Nov 15, 2016 · 2. Create a Support-Team Culture of Partnership with Customers — Not Just a Group of Robots Waiting for the Phone to Ring. Many technology-solution providers view themselves as merely supplying the customer with a piece of software and saying, “You’re on your own”. With this philosophy, it’s impossible to build a world-class Support team.
https://www.blackenterprise.com/heres-why-and-how-you-should-build-a-remote-team-to-grow-your-business/
Jan 27, 2020 · And if you’re just starting out, we recommend starting with a remote team. Here’s why and how you should start building your own remote team. Reasons to build a remote team . …
https://kanbanzone.com/2020/team-building-activities-for-remote-teams/
Examples of Motivating Team Building Activities. Conducting remote team building activities may seem challenging. But with the help of technology and a bit of creativity, you can successfully pull off one. To help you out, here are 5 fun remote team building activities for inspiration.
https://www.microsourcing.com/learn/blog/guide-in-setting-up-an-outsourced-technical-support-team/
Consider building an entire team offshore within a department or division of your business. Here are some of the teams that can be easily relocated or setup in the Philippines. ... Conduct regular meetings with your tech support team in person (the airfares will be a fraction of what you’d pay to set a quality team up at home) to address any ...
https://www.zendesk.com/blog/building-support-operations-team/
This is a critical function of any support operations team. A support operations team provides job flexibility within your customer support department. Perhaps an experienced agent wants a new challenge or would like to take a break from direct customer interaction. Support operations would be an ideal next step for this person.
https://www.cio.com/article/3183132/8-tech-support-best-practices.html
8 tech support best practices Technical support professionals and executives share their tips on how to provide topnotch support that helps both customers and the bottom line.Author: Jennifer Lonoff Schiff
https://www.entrepreneur.com/article/182012
Jul 23, 2007 · It may be OK for an experienced trapeze artist to work without a net. Budding entrepreneurs, however, can't afford such a risk. As a business owner, you need a support team--your own "safety net ...Author: Brad Sugars
https://www.inc.com/christina-desmarais/how-to-build-a-world-class-customer-service-team.html
Dec 13, 2013 · 10 Ways to Build a World-Class Customer Service Team Online ticketing startup Eventbrite has seen meteoric growth. Here's a look at how a laser focus on killer customer support …
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