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https://sk.sagepub.com/books/service-quality/n7.xml
The argument of this chapter is that social support is an important aspect of service quality. The chapter begins with a discussion of three trends that will increase future demand for social support: changing social values, the growing number of single consumers, and the graying of America.
https://www.researchgate.net/publication/292994714_Beyond_Smiling_Social_Support_and_Service_Quality
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https://searchworks.stanford.edu/view/10046244
PART THREE: QUALITY IN SERVICE PERFORMANCE Managing Services When the Service Is a Performance - John Deighton Beyond Smiling - Mara B Adelman, Aaron Ahuvia and Cathy Goodwin Social Support and Service Quality PART FOUR: THE IMPACT OF SERVICE QUALITY Linking Customer Satisfaction to Service Operations and Outcomes - Ruth N Bolton and James H ...
https://sk.sagepub.com/books/service-quality
Vanderbilt's Owen Graduate School of Management also instituted an innovative curriculum in customer service and service quality. Vanderbilt's strong ties to both leading academic researchers and the business community created a new opportunity to expand the scope of research in service quality.
https://link.springer.com/article/10.1177/009207039502300403
Her research focuses on customer evaluations of service, service quality, and service delivery issues. She has published in theJournal of Marketing ... Mara B., Aaron Ahuvia, and Cathy Goodwin. 1994. “Beyond Smiling: Social Support and Service Quality.” InService Quality, New Directions in Theory and Practice. Eds. Roland T. Rust and ...Cited by: 1635
https://journals.sagepub.com/doi/abs/10.1177/009207039502300403
Sep 01, 1995 · "Beyond Smiling: Social Support and Service Quality." In Service Quality, New Directions in Theory and Practice. Eds. Roland T. Rust and Richard L. Oliver . ... "Linking Service Quality, Customer Satisfaction, and Behavioral Intention." Journal of Health Care Marketing 9 (4): 5-17.Cited by: 1635
https://journals.sagepub.com/doi/10.1177/109467050031006
Aug 01, 2000 · Customer-Employee Rapport in Service Relationships. ... Customer-Employee Rapport in Service Relationships Show all authors. Dwayne D. Gremler. Dwayne D. Gremler. Bowling Green State University See all articles by this author. ... (1994), “Beyond Smiling: Social Support and Service Quality, ...Cited by: 1169
http://www.beyond.org.sg/
Beyond Social Services is a charity dedicated to helping children and youths from less priviledged backgrounds break away from the poverty cycle. We provide guidance, care and resources that enable families and communities to keep their young people in school and out of trouble.
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