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https://prooncall.com/reactive-vs-proactive-support/
Oct 27, 2016 · Proactive, on the other hand, is ahead of the game. This type of support consists of a software that scans your system/server/network 24/7/365 and warns of any potential danger. There are many benefits to this approach that reactive IT support doesn’t exhibit. How Proactive Support Solves Reactive Downsides
https://blog.worksmart.com/managed-it-the-benefits-of-proactive-it-support
With this model, the provider typically charges a flat monthly fee and includes 24x7x365 systems monitoring, security patch management, remote system maintenance, and access to help desk support services. The benefits of proactive IT support over reactive support
http://blog.happyfoxchat.com/proactive-support-norm/
Jul 06, 2016 · Provide proactive live chat invitations. When visitors visit your website, you should have proactive live chat invitations enabled. Proactive live chat allows you to select website visitors and invite them to speak to an agent. Proactive live chat provides all of the benefits of regular proactive communication including:
https://www.zendesk.com/blog/benefits-proactive-chat/
Jun 02, 2017 · A shift from reactive to proactive customer support is a change that can yield dramatic results for your company. Customer clairvoyance. The name of the customer service game these days is knowing what your customers need before they ask. As such, proactive chat is an essential tool. The truth is, we humans are notoriously bad at asking for help.
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