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https://www.taskus.com/glossary/multi-channel-support/
Multi-Channel Support is a set of two or more individual support channels that a business utilizes to communicate with end-users in its care. 100% of TaskUs inbound customer support efforts are Multi-Channel Support through the use chat, voice, in-app, email, social media, and SMS text.
https://en.wikipedia.org/wiki/Backchannel
Backchannel is the practice of using networked computers to maintain a real-time online conversation alongside the primary group activity or live spoken remarks. The term was coined in the field of linguistics to describe listeners' behaviours during verbal communication.
https://www.lexico.com/definition/backchannel
‘Secret White House backchannels (discovered from recently released White House tapes) are used to support the book's contention.’ ‘In a sense, he is right that backchannels always exist and always will.’ ‘A friend calls my weblog ‘the backchannel to my brain’, and in a way, it is.’
https://www.merriam-webster.com/dictionary/back%20channel
Back channel definition is - a secret, unofficial, or irregular means of communication.
https://dictionary.cambridge.org/dictionary/english/back-channel
back-channel definition: using a different or unofficial method of communication: . Learn more.
https://www.dictionary.com/browse/back-channel
back channel. noun. a secret, unofficial, or informal channel of communication as used in politics or diplomacy: sensitive information passed on through a back channel.
https://www.cnet.com/news/what-is-audio-return-channel-arc/
Audio Return Channel is a useful feature, in certain situations, built into TVs, receivers, and soundbars. It lets you send audio from a TV back down to a soundbar or receiver. Here's why you ...Author: Geoffrey Morrison
https://www.definitions.net/definition/back%20channel
Wiktionary (0.00 / 0 votes) Rate this definition: back channel (Noun) The smaller of two channels in a river that diverge to form an island. back channel (Noun) An unofficial communications channel used to make informal or subversive negotiations. back channel (Noun) A gesture or short prompt by which a listener invites a speaker to continue.
http://backchannelchat.com/
Backchannel Chat is a class discussion tool that was designed from the ground up to support teachers.Backchannels are great for increasing participation in classroom discussions and for informally assessing your students’ knowledge.
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