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SLA Template provide a free general purpose Service Level Agreement or SLA template that you can use in a variety of situations. The Service Level Agreement template can be downloaded in Microsoft Word format without the need to register.
https://www.techrepublic.com/resource-library/downloads/sample-service-level-agreement-for-application-support/
Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer ...
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
application support services which Service Provider shall provide to Customer. The purpose of the Agreement is to ensure that the proper elements and mutual commitments are in place ... Service Level Agreement (SLA) Template ...
http://banksdih.com/files/documents/IT%20Policies/Internal-SLA-App-Maintenance.pdf
Internal Service Level Agreement for Applications This Service Level Agreement (SLA) establishes support levels for critical applications. The services, performance targets, and scope of this document have been negotiated and agreed to by both IT and the business. Provisions for amending this document are noted in the final section of the SLA. 1.
https://cdn.ttgtmedia.com/searchSecurity/downloads/SAASSLA.pdf
EXHIBIT X - SERVICE LEVEL AGREEMENT (SLA) for Software as a Service Contracts City of Seattle CONTRACT FOR This Service Level Agreement template is adopted by City Purchasing Policy for Software as a Service (SaaS) solutions and serves as a supplemental document to the City contract with the Vendor. SaaS
https://www.researchgate.net/file.PostFileLoader.html?id=57dd01cc217e20833c09de99&assetKey=AS%3A407226234753028%401474101708851
This document is a template for establishing a Service Level Agreement with an external vendor providing application support and maintenance. A Service Level Agreement can …
http://cdn.ttgtmedia.com/searchSecurity/downloads/SAASSLA.pdf
EXHIBIT X - SERVICE LEVEL AGREEMENT (SLA) for Software as a Service Contracts City of Seattle CONTRACT FOR This Service Level Agreement template is adopted by City Purchasing Policy for Software as a Service (SaaS) solutions and serves as a supplemental document to the City contract with the Vendor. SaaS
https://www.techdonut.co.uk/sites/default/files/sample_it_support_agreement.pdf
Example IT support document Provided by Abussi Ltd, www.abussi.co.uk Example IT support document ... About this document This document is an example IT support agreement between a small business and an IT support company. Check the ‘IT Donut advice’ boxes for explanations of each area of the agreement. ... Overall application disk space ...
http://banksdih.com/files/documents/IT%20Policies/Internal-SLA-App-Maintenance.pdf
Internal Service Level Agreement for Applications This Service Level Agreement (SLA) establishes support levels for critical applications. The services, performance targets, and scope of this document have been negotiated and agreed to by both IT and the business. Provisions for amending this document are noted in the final section of the SLA. 1.
https://wiki.en.it-processmaps.com/index.php/Checklist_SLA_OLA
This checklist serves as a template for a Service Level Agreement (SLA), and an Operational Level Agreement (OLA).. It covers two document types which use identical structures: Service Level Agreement (SLA) - an agreement between an IT service provider and a customer.
https://www2.gov.bc.ca/assets/gov/british-columbians-our-governments/services-policies-for-government/information-technology/standards/economy-sector/application_support_template.doc
This document assumes the Application Support Analyst has technical knowledge and abilities equivalent to their Job Description. Introduction Describe in one or two paragraphs the System Purpose and very high level technology used.
https://www.castsoftware.com/glossary/application-support-sla
Application Support SLA Metrics: Monitoring Maintenance and Support Contracts. Simply relying on Service-Level-Agreements (SLA) alone to monitor outsourcing activity does not provide the insight companies need to maintain confidence in the output they receive from their vendors.
https://www.cio.com/article/2974348/how-to-build-better-slas-for-more-strategic-applications-outsourcing.html
How to build better SLAs for more strategic applications outsourcing Service-level agreements need to not only look good on paper, the must deliver business results in real life.
http://www.wolfram.com/legal/service-level-agreements/enterprise-support.html
May 14, 2018 · Enterprise Support—Service Level Agreement Acceptance. Effective Date: May 14, 2018. Scope. This Service Level Agreement ("SLA") is a policy governing the use of the Wolfram Software Application ("the Software") under the terms of the Wolfram Software License Agreement (as defined below) between Wolfram Research, Inc., represented by the Wolfram Technology Group …
http://www.uservices.umn.edu/sites/uservices.umn.edu/files/best_practice_service_level_agreements.doc
This is a Service Level Agreement (SLA) between IT Provider Department Name and Business Customer Name. The purpose of this Service Level Agreement (SLA) is to identify the basic services, and any agreed upon optional services, to be provided by IT Provider Department Name regarding system or application name for Business Customer Name.
http://www.osd.uconn.edu/content/TEMPLATE_Service_Level_Agreement%20(1).pdf
1.0 SERVICE LEVEL AGREEMENT OVERVIEW This is a Service Level Agreement (SLA) between Facilities Operations (Facilities) and Business Customer Name. The purpose of this Service Level Agreement (SLA) is to identify the basic services, and any agreed upon optional
https://it.ucsf.edu/policies/it-field-services-service-level-agreement
Apr 30, 2019 · This is a Service Level Agreement (SLA) between the client and UCSF IT Field Services (ITFS) to document: ... On-site training for application support up to 30 minutes including specialized expertise in productivity software including Office, Acrobat, Endnote and other software by …
https://blog.heroix.com/blog/creating-a-service-level-agreement-template
(Figure 2. Longitude Summary SLA for the IT department) The Longitude SLA template in figure 2 correlates across IT infrastructure and application components to pinpoint what is causing end user performance issues. We see here that there is a strong correlation between the responsiveness of the web portal and the database response time.
https://help.teamsupport.com/1/en/topic/sla
TeamSupport has the ability to define various levels of SLA s and assign these to Customers, Products, or both (Customer/Product associations). A Service Level Agreement (SLA) is a negotiated agreement between two parties where one is the customer and the other is the service provider.This can be a legally binding formal or informal “contract”.
https://www.north52.com/downloads/North52BPASLA.pdf
3/6 1. Agreement Overview This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between North52 Software Applications Limited and customers of the product North52 Business Process Activities (BPA).
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