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https://searchitoperations.techtarget.com/tip/ITs-application-support-model-depends-on-everyone-outside-IT
IT's application support model depends on everyone outside IT IT wants to reduce application outages, boost performance and make users more productive. The best way to achieve these goals is to welcome outsiders onto the app support team.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
models such as dedicated support, shared support, shared services, or dedicated service offerings for ongoing application and maintenance of current install base of the Microsoft Dynamics suite of products – AX, CRM, and NAV.
https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology/dttl_technology_applicationsupport.pdf
application support operation A methodology that uses strategy, service objectives and cost objectives to optimise a support solution that leverages effective processes, low cost resource options, and enabling technology.
https://www.cioinsight.com/it-management/expert-voices/how-to-improve-application-support-and-maintenance.html
By Jack Rosenberger. Nearly four of every 10 dollars in a large organization's IT budget goes to application support and maintenance (ASM), according to a new survey of 300 U.K. and U.S. CIOs conducted by HCL Technologies. If that budgetary stat isn't disturbing enough, consider this one: 83 percent of the aforementioned CIOs expect the cost of app support and maintenance …
https://files.nc.gov/ncdit/documents/files/Application%20Support%20Model.pdf
Category 1 Applications (Standard Software on all Desktops) ... Vendor management X Security compliance X Configuration X Technical support X Functional support Limited* Patch management X Release management X Application maintenance X Application development X ... Application Support Model.xls
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Yet the tiered support model provides no guidance for technical and application specialist groups participate in front line support; instead, the model calls for an escalation and filtering of issues to tier 2 and 3. Tiered support results in queues, work in progress, and backlog.
https://medium.com/@Orchestrate/application-maintenance-and-support-best-practices-bef7bad780cc
Nov 30, 2015 · Application Maintenance and Support — Best Practices. ... This naturally puts tremendous amounts of pressure on the process of software maintenance and support infrastructure and the resources ...Author: Orchestrate Technologies, LLC
https://www.cio.com/article/2403887/how-to-support-cloud-applications.html
Support organizations and Internal help desks have been supporting user applications for decades. ... the data model, or even the semantics of picklist values. ... Each application …Author: David Taber
https://www.hcltech.com/application-support-maintenance
HCL’s Application Support services address these questions & is built around our ‘ReImagine’ ASM with DRYiCE TM (Autonomics & Orchestration) framework, which enhances our proven Managed Services elements to deliver ‘the 3E impact’ in IT operations—Efficiency, Effectiveness, and Experience.
https://www.techrepublic.com/article/application-support-staff-provides-a-number-of-key-services/
The support staff provides a number of services, and has a number of responsibilities to ensure that applications remain in good working order. This column looks at those services in more detail.Author: Tom Mochal
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