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https://kingsinsight.com/2011/02/10/agile-documentation-handover-to-production-support/
But many agile teams deploy software into an environment where their product is supported by at least one help desk and often by multiple business support and IT production support teams. And under these circumstances there is a need for substantial knowledge transfer to enable the effective support of the new or improved system.
https://www.extremeuncertainty.com/production-support-agile-scrum/
Production support or maintenance means maintaining a system once it has gone to production, i.e. it has been released to customers. This generally takes the form of fixing production incidents. Something goes wrong and you need to do a production change.
https://resources.collab.net/blogs/the-agile-coach-on-production-support
Apr 08, 2014 · The Agile Coach on Production Support. One of the biggest struggles I’ve seen in organizations adopting Agile is in the area of Production Support. Every organization that has a product to support has to manage this. It’s a critical part of the business. There’s a lot of responsibility to manage a 24/7 Production environment.Author: Collabnet Versionone
https://agilepainrelief.com/notesfromatooluser/2019/06/scrum-production-support.html
Jun 24, 2019 · To document this, Steve adds a “swimlane” at the bottom of the Team’s Sprint Backlog board, labelled “Production Support and Other Interruptions.” After four or five Sprints, he charts the resulting effect on the Team’s Sprint Burnup ( Burndowns and Cumulative Flow Diagrams could be used as well), to show the correlation between Production Support Issues each Sprint and the number of …
https://www.researchgate.net/publication/256293238_Is_there_an_Agile_Handover_An_Empirical_Study_of_Documentation_and_Project_Handover_Practices_Across_Agile_Software_Teams
The growing use of agile and lean methods has heated the discussion on efficiency and sustainability of software engineering processes. During project handovers, for example, loss of knowledge has been indicated and critics of agile methods point at a lack of documentation.
https://kingsinsight.com/tag/production-support-handover/
Tag: production support handover. April 3, 2016 April 3, 2016 James King. ... February 10, 2011 February 10, 2011 James King. Agile documentation: Handover to production support. February 9, 2011 February 9, 2011 James King. Creating stories for the support team on an agile …
https://www.leadingagile.com/2009/02/handling-support-on-agile-teams/
Feb 11, 2009 · The root of the problem is that your project needs a predictable throughput. Stable velocity is essential for a well managed predictable agile project… but your support activities make establishing a stable velocity nearly impossible. Support is …
https://www.tacticalprojectmanagement.com/project-transition-to-operations/
Sep 14, 2008 · In some cases, project team members will become operational support and in other cases, new operations support teams will be hired independent of the project. The project schedule should include transition documentation tasks to communicate the processes and procedures required to support the application.
https://projectmanagementinsight.com/handover-to-bau-what-does-that-mean/
Dec 05, 2019 · It is only if they will play a role in support once the system goes live that it is important for them to be involved in and understand the handover. There are certain things that need to be in place to make a system run smoothly on a day-to-day operational basis. Support processes also need to function when day one of BAU commences.
https://johnullmann.com/australian-capital-territory/project-handover-documentation-sample.php
Sara hatten-masterson & marnie griffiths project team. Handover to maintenance. support documentation: development cycle for the old site; board project template. handover to maintenance.. Template created by corporate strategy this enables the project manager to tailor the documentation to the needs of the project, project name вђ“ handover.
https://agileangelblog.wordpress.com/2016/01/07/some-scrum-master-tasks/
Jan 07, 2016 · Scrum Master Tasks – handover. Posted on January 7, ... This document formed part of the handover when I moved on to pastures new, and was a snapshot of our understanding and the process we followed. The team released quarterly and had the remnants of a waterfall process. ... Align process and process documentation with other teams.
https://www.altexsoft.com/blog/business/technical-documentation-in-software-development-types-best-practices-and-tools/
To sort things out before developing a new product, we've compiled a list of technical documentation types with descriptions and software documentation best practices, commonly used by Agile teams. Find out which documents you should write so that the development process runs smoothly.
http://www.agilemodeling.com/essays/agileDocumentation.htm
Figure 1.The relationship between models, documents, source code, and documentation. 3. Why Do People Document?. Agile developers recognize that documentation is an intrinsic part of any system, the creation and maintenance of which is a "necessary evil" to some and an enjoyable task for others, an aspect of software development that can be made agile when you choose to do so.
http://www.enterpriseunifiedprocess.com/essays/operationsAndSupport.html
The high-level workflow for the Operations and Support discipline is depicted in Figure 1 and the detailed amalgamated workflow in Figure 2. The primary goal of the Operations and Support discipline is to operate and support your software in a production environment. The focus of operations is to ensure that software is running properly, that ...
https://checkykey.com/it-support-handover-checklist
It support handover checklist. Project management guide on CheckyKey.com. The most complete project management glossary for professional project managers.
http://2020projectmanagement.com/resources/project-lifecycle-and-methodology/project-close-out-and-handover--a-general-overview
Project close-out and handover – a general overview The goal of project management is to obtain stakeholder acceptance of the project result. This means that the stakeholder agrees that the quality specifications of the project parameters have been met.
https://www.strategyex.co.uk/blog/pmoperspectives/from-projects-to-operations/
Dec 07, 2017 · If you don’t know if something like this exists, ask for it. Or perhaps help them create it with the support of your PMO? If you work in a business that regularly puts new processes and systems into production it will be very beneficial to standardise what’s required for this handover process.
https://www.smartsheet.com/understanding-agile-software-development-lifecycle-and-process-workflow
The Agile software development lifecycle is dominated by the iterative process. Each iteration results in the next piece of the software development puzzle - working software and supporting elements, such as documentation, available for use by customers - until the final product is complete.
https://project-management.com/the-project-handover-checklist/
Dec 11, 2018 · Your project handover checklist will no doubt be different having more project specific items. It does however reflect the need to develop a plan that works for your project and for the group taking on this new piece of work.
https://disciplinedagiledelivery.com/agility-at-scale/it-operations/
The Lean IT Operations Mindset. The Disciplined Agile (DA) toolkit describes strategies for how an organization’s IT group can support a lean enterprise. An important part of this is to have an effective IT operations strategy, and to do that the people involved need to have what we call a “lean IT operations …
https://blog.testlodge.com/
Agile, User Stories Happy New Year: Improvements to TestLodge that are Coming in 2020 The Holiday Season is the perfect time to step back and take stock of the …
http://www.it-checklists.com/DevOps_Checklists_and_Templates.html
These IT-Checklists and Templates support DevOps to deliver systems which are easy and reliable to operate. ... manual installation process requires high deployment effort on each test and production system. ... This will support easy cross-system troubleshooting and documentation. The resulting Manual / Runbook is an important deliverable of ...
http://regents.ohio.gov/obrpmcop/forms/templates/temp_systemapplicationsupport.doc
The purpose of the System/Application Support checklist is to ensure that all necessary system/application support processes, procedures, and materials are defined and documented. The Project Manager, Development Lead and Development Team, working with the Support Services representative, should use the System/Application Support checklist in planning for transition and long-term support …
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