Searching for Acronis Incident Issue Product Support information? Find all needed info by using official links provided below.
https://www.acronis.com/en-us/support/ppi.html
Acronis ® Pay per Incident support for Personal products. Acronis Pay per Incident support is a paid support program that allows you to get technical assistance for a single incident by phone. One Pay per Incident license is valid for resolution of one issue/question.
https://www.acronis.com/en-us/support/serviceproviderguidelines/
An "Incident" shall be defined as a unique case for one (1) technical issue requiring Acronis support. If Service Provider submits multiple cases for technical issues within one (1) opened support ticket, each technical issue requiring assistance shall count as a separate Incident for the purposes of these Support Guidelines.
https://www.acronis.com/en-us/support/lifecycle/consumer.html
Acronis Support Lifecycle Policy for Consumer Products. There are three phases of support for Acronis consumer products. Phase 1: Mainstream Support starts from the release date and lasts until the next product version is released. The entire scope of support services is provided during this phase.
https://kb.acronis.com/ppi
Consumer products. Acronis Pay-per-Incident (PPI) support is a paid support program that allows you to get prompt technical assistance by email, chat or phone for a single incident for Acronis Consumer immediate previous product version after support period bundled with the product is expired.. With Pay-per-Incident support you can also get technical assistance by phone for one issue …
https://www.acronis.com/en-eu/support/advantage.html
Acronis Advantage ® Acronis Advantage ® Delivers Enhanced Support and Maintenance to Customers Worldwide. Designed to meet the customer service, support, and troubleshooting demands of our home and corporate customers, the Acronis Advantage program provides a variety of support options including a self service, pay-per-incident or subscription plan.
https://www.acronis.com/en-us/support/faq.html
The first year of support service is included with the purchase of any Acronis Business product. Pay Per Incident Support(for Home products only) - An expanded program that allows users of Home products to purchase support for a single incident from one of Acronis’ dedicated support …
https://forum.acronis.com/forum/acronis-true-image-2018-forum/support-true-image-2018
Aug 21, 2018 · I wanted to contact Acronis for an issue I'm having where backups remain queued indefinitely. However, I can't because my account says my product is not supported. ... I'd also like to comment on the support policy. Acronis commits to provide free support for the current version of Acronis True Image for one year. When the new product is ...
https://kb.acronis.com/content/52406
An "Incident" shall be defined as a unique case for one (1) technical issue requiring Acronis support. If Service Provider submits multiple cases for technical issues within one (1) opened support ticket, each technical issue requiring assistance shall count as a separate Incident for the purposes of these Support Guidelines.
https://www.acronis.com/en-us/support/lifecycle/glossary.html
Acronis Support reserves the right to amend the severity of the incident if it was not reasonably categorized when first reported. Complete details are provided at Acronis Customer Support. Update (minor version) – a newer build within the same version of Acronis software. Updates are usually free of charge and can be downloaded from your ...
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