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https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
1st Level Support also processes Service Requests and keeps users informed about their Incidents' status at agreed intervals. 2nd Level Support. 2nd Level Support takes over Incidents which cannot be solved immediately with the means of 1st Level Support. If necessary, it will request external support, e.g. from software or hardware manufacturers.
https://en.wikipedia.org/wiki/Second_Level_Address_Translation
Second Level Address Translation (SLAT), also known as nested paging, is a hardware-assisted virtualization technology which makes it possible to avoid the overhead associated with software-managed shadow page tables.. AMD has supported SLAT through the Rapid Virtualization Indexing (RVI) technology since the introduction of its third-generation Opteron processors (code name Barcelona).
https://en.wikipedia.org/wiki/Second-level_domain
In the Domain Name System (DNS) hierarchy, a second-level domain (SLD or 2LD) is a domain that is directly below a top-level domain (TLD). For example, in example.com, example is the second-level domain of the .com TLD.. Second-level domains commonly refer to the organization that registered the domain name with a domain name registrar.Some domain name registries introduce a second-level ...
https://de.wikipedia.org/wiki/IT-Support
Support-Level. Der Support wird in drei Level unterteilt: First-, Second- und Third-Level-Support. First-Level-Support. Der First-Level-Support ist die erste Anlaufstelle für Probleme. Der Kontakt erfolgt entweder über ein Ticketsystem, per E-Mail oder Telefon.
https://en.wikipedia.org/wiki/Engineering_support
The key issues for engineering support are to coordinate the participants and to provide each engineer an environment, also called a workspace where they can work independently in the task duration. The former one refers the cooperative work support and the latter one is mostly called workspace support
https://de.wikipedia.org/wiki/Support_%28Dienstleistung%29
Der Second-Level-Support unterstützt den First-Level-Support, sowohl durch Weiterbildung am Arbeitsplatz (engl.: training-on-the-job) als auch durch Übernahme komplexerer Anfragen. Neu erarbeitete Lösungen werden in Wissensdatenbanken eingepflegt, um das Wissen für den First-Level-Support nutzbar zu machen.
https://en.wikipedia.org/wiki/Level_of_Repair_Analysis
Level of Repair Analysis (LORA) is used as an analytical methodology used to determine where an item will be replaced, repaired, or discarded based on cost considerations and operational readiness requirements. For a complex engineering system containing thousands of assemblies, sub-assemblies, components, organized into several levels of indenture and with a number of possible repair ...
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