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1ST LINE SUPPORT 2008 - Present Providing advice, support and practical assistance to system users via the IT service desk telephone system and remote support software tools. Logging and processing support issues via telephone or email whilst ensuring a high level of customer service. Duties:
Areas to focus on when writing your 1st line support CV: Answering support queries via phone, email and fax. Helping to resolve hardware or software problems.
Nov 03, 2018 · People Skills: Working as a 1st Line Support specialist means that you will constantly be dealing with people on a daily basis, including fellow engineers, IT managers and system users.
1st Line Support Engineer: Typically a 1st Line Support Engineer will be working on a Helpdesk taking calls from users and clients in the business. The 1st Line Support Engineers will attempt to resolve any IT related issues or be responsible for creating new user accounts in …
1st line customer service / i.t helpdesk support Summary Studied PC computer maintenance, worked in customer service on a i.t helpdesk within a call centre environment, other experienced employment within warehousing, retail, outbound collections and general work.
To provide 1st line (helpdesk) technical support to external customers, assisting them with hardware and software problems via phone, email or onsite. Duties and Responsibilities - To provide technical support; answering support queries either onsite or via phone or email
I determine the exact nature of problems (1st to 3rd line support). Providing for end-users and support to over 1500 users based in 5 locations. Expediently solving errors whilst working on projects in a variety of support and development roles.. ... Your IT Curriculum Vitae (CV) is the first point of interaction between you, the job applicant ...
1st Line Support – Generally Helpdesk – Job titles such as Helpdesk Operator, First Line Support, IT Call Desk - This role is generally phone or sometimes internet support based. Onsite requests are usually passed to the 2nd Line Support personnel.
Nov 12, 2015 · IT Support CV Template . Full name. Address. Phone number. Email address . Personal Statement. Example: A highly experienced and competent IT support technician with seven years’ experience in a variety of office based environments. A level head and rational approach to problem solving leads to reliability and fast solutions to IT technical ...
This is an actual CV example of a 2nd Line IT Support who works in the 2nd Line IT Support Industry. LiveCareer has 13042 2nd Line IT Support CVs in its database. LiveCareer’s CV Directory contains real CVs created by subscribers using LiveCareer’s CV Builder.
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