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https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
End Notes: Now this list is not definitive by any means. The role of individuals will of course vary from company to company. In some companies one person will do all of these roles, whilst is others the roles will be extensively seperated to where you will have a whole 1st Line Support desk team, with gradually increasing teams of individual expertise at the 2nd and 3rd line levels.
https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
http://www.edugeek.net/forums/general-chat/20992-1st-2nd-3rd-line-support.html
Jun 19, 2008 · If your school has a NM and some techs then I would say the Techs are doing 1/2nd line stuff, while the Nm is doing 2/3rd line. 1st line is the most basic helpdesk stuff. When a teacher comes to you with a problem and you ask basic information and suggest a solution (without going out to the pc) then that's 1st line.
https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
1st Level Support also processes Service Requests and keeps users informed about their Incidents' status at agreed intervals. 2nd Level Support. 2nd Level Support takes over Incidents which cannot be solved immediately with the means of 1st Level Support. If necessary, it will request external support, e.g. from software or hardware manufacturers.
https://en.wikipedia.org/wiki/3rd_LAR
In November 2010, 3rd LAR deployed to Helmand Province, Afghanistan for the first time, replacing 1st LAR in support of the border security efforts operating out of Combat Out Post (COP) Payne. The following year, they were relieved by 2nd LAR in late May 2011. In April 2012, 3rd LAR deployed again to Helmand Province.Branch: United States Marine Corps
https://www.certforums.com/threads/difference-between-1st-2nd-and-3rd-line-support.33302/
Dec 30, 2011 · 1st Line Support - Helpdesk (Job titles such as Helpdesk Analyst, First Line Support, Call Logger) Typically involves resolving calls over the phone in ans ervice desk environment and may escalte to 2nd line support. 2nd Line Support - Desktop Support (Job titles such as IT Technician, PC Engineer, Desktop Support Analyst)
https://www.totaljobs.com/jobs/3rd-line-support/in-east-midlands
772 3rd Line Support jobs in East Midlands on totaljobs. Get instant job matches for companies hiring now for 3rd Line Support jobs in East Midlands like IT Support, Application Support Analyst, 1st Line Support and more. We’ll get you noticed.
https://forums.overclockers.co.uk/threads/1st-line-2nd-line-3rd-line-support-differences.18027357/
Jul 02, 2009 · 3rd line, well wasn't really anything in house I'd have called third line. This was when we'd call up the manufacturer or whoever we had a support contract with. Historically the same big team covered 1st and 2nd, with I guess some people acting as 3rd line when the 2nd line person couldn't fix it but someone else in the team had those skills.
https://www.totaljobs.com/jobs/3rd-line-support/in-liverpool
69 3rd Line Support jobs in Liverpool on totaljobs. Get instant job matches for companies hiring now for 3rd Line Support jobs in Liverpool like IT Support, 2nd Line Support, 1st Line Support and more. We’ll get you noticed.
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